Message ID |
Message |
|---|---|
KARS11000-E |
Internal processing terminated abnormally. [Cause] An unexpected error occurred. [Solution] Collect the logs, and then contact customer support. |
KARS11001-W |
A license operation failed. [Cause] Another process is operating on the license. [Solution] Wait a while, and then retry the operation. |
KARS11002-W |
A license operation failed. [Cause] The operation is not permitted. [Solution] that the operation for the license is correct, and then retry the operation. If the same error occurs after retry, collect the logs, and then contact customer support. |
KARS11003-W |
License registration failed. [Cause] The license key is invalid. [Solution] Verify whether the information used to issue the license key is correct. If the information contains an error, obtain the license key with the correct information. If the information is correct, collect the logs, and then contact customer support. |
KARS11004-W |
The license could not be registered. [Cause] The specified license key has been registered once. [Solution] A license key that has been registered once cannot be specified. If the license has already been registered, no action is required. If the license for a function that will be used in the future has been deleted, request re-issue of a new license key, and then register the new license key. |
KARS11005-E |
License deletion failed. [Cause] The specified license ID is invalid. [Solution] Verify a list of licenses and specify the correct license ID. |
KARS11006-I |
The license was newly registered. (License ID = xxx) [Event Name] New registration of license [Category] Service |
KARS11007-I |
The license was updated. (License ID = xxx) [Event Name] Update of license [Category] Service |
KARS11008-I |
The license was deleted. (License ID = xxx) [Event Name] Delete of license [Category] Service |
KARS11009-W |
The number of remaining days of the license falls below the warning threshold. (License ID = xxx) [Event Name] License expiry date warning [Category] Service [Solution] Update the license. |
KARS11010-W |
The capacity registered in the storage pool exceeded the licensed capacity warning threshold. (License ID = xxx) [Event Name] License capacity limit warning [Category] Service [Solution] Consider expanding the licensed capacity. |
KARS11011-W |
The license expiry date has passed and is in a grace period. (License ID = xxx) [Event Name] License expired [Category] Service [Solution] Update the license. |
KARS11012-W |
The licensed capacity was exceeded and the license is in a grace period. (License ID = xxx) [Event Name] License capacity limit exceeded [Category] Service [Solution] Expand the licensed capacity. |
KARS11013-E |
The license grace period has expired and no operation is possible. (License ID = xxx) [Event Name] License violation [Category] Service [Solution] Update the license. |
KARS11014-E |
Report to the AWS Marketplace Metering Service was unsuccessful. The current license is invalid. (License ID = xxx, Detailed information = xxx) [Event Name] Utility license invalidated [Category] Service [Solution] Verify whether the storage node instance can access the Internet. Verify that the VPC has an Internet gateway and that https outbound connections are allowed. Correct any problems as necessary. Then, see the license status. If the license remains invalid, collect the logs, and then contact customer support. |
KARS11015-I |
Report to the AWS Marketplace Metering Service was recovered. The license is valid. (License ID = xxx) [Event Name] Metering information report recovered [Category] Service |
KARS11016-E |
Report to the AWS Marketplace Metering Service was unsuccessful. (License ID = xxx, Detailed information = xxx) [Event Name] Metering information reporting failed [Category] Service [Solution] Verify whether the storage node instance can access the Internet. Verify that the VPC has an Internet gateway and that https outbound connections are allowed. Correct any problems as necessary. Then, see the license status. If the license remains invalid, collect the logs, and then contact customer support. |
KARS11017-E |
An internal processing error occurred while updating the license status. [Event Name] Internal error during license status update [Category] Service [Solution] See the event logs indicating other errors, if any, and then take action. Then, see the license status. If the license remains invalid, collect the logs, and then contact customer support. |
KARS11018-E |
Report to the AWS Metering Service was unsuccessful. An internal processing error occurred while updating the license status following reporting failure. [Event Name] Temporary internal error during license status update [Category] Service [Solution] No action is required because the problem is only temporary. However, if the same event log is repeatedly output in a short period of time (within three hours as a reference), collect the logs, and then contact customer support. |
KARS11019-E |
An internal processing error occurred while reporting to the AWS Marketplace Metering Service. [Event Name] Internal error [Category] Service [Solution] No action is required because the problem is only temporary. However, if the same event log is repeatedly output in a short period of time (within three hours as a reference), collect the logs, and then contact customer support. |
KARS11020-W |
The license key could not be decrypted. [Cause] The license key is invalid. [Solution] Enter the correct license key, and then retry the operation. If the same error occurs, collect the logs, and then contact customer support. |
KARS11021-W |
The license could not be registered. [Cause] A license key whose issue time is old has been specified. To register an additional license for the same program product, a license key whose issue time is older than that of the already-registered license cannot be specified. (Program product name = xxx, Current license issue time = xxx, New license issue time = xxx) [Solution] Request re-issue of a new license key, and then register the new license key. |
KARS11022-W |
A license operation did not succeed. [Cause] A valid Perpetual or Subscription base license is required as a prerequisite. [Solution] Register a Perpetual or Subscription base license before you register a program product license. |
KARS11023-W |
A license operation did not succeed. [Cause] If deleting a license causes a base license to be lost, license deletion is not possible. [Solution] Verify that the license to be deleted is correct. To register a new base license, you do not need to delete an existing base license. |
KARS11024-W |
A license operation did not succeed. [Cause] When the encryption environment setting is enabled, a Data At Rest Encryption program product license cannot be deleted. [Solution] Disable the encryption environment setting, and then delete the Data At Rest Encryption program product license. |
KARS11025-E |
A license operation did not succeed. [Cause] The parameter overcapacityAllowed cannot be specified with the base license type currently applied to the storage cluster. [Solution] Specify the parameter correctly. |
KARS11100-E |
An internal processing error occurred while updating the storage cluster license status. [Event Name] Internal error during license status update [Category] Service [Solution] If an event log indicating another error is output, refer to the event log and take action. If the error persists, collect the logs, and then contact customer support. |
KARS11101-W |
The storage cluster license status has become warning status because the remaining days by the expiration period of the license managed by AWS License Manager is lower than the warning threshold. (License ID = xxx) [Event Name] AWS License Manager license expiration period warning [Category] Service [Solution] Consider update of the license managed by AWS License Manager. |
KARS11102-I |
The remaining days by the expiration period of the license managed by AWS License Manager has exceeded the warning threshold. (License ID = xxx) [Event Name] AWS License Manager license expiration period warning recovered [Category] Service |
KARS11103-W |
The storage cluster license status has become warning status because the ratio of the storage pool logical capacity against the capacity allowed by the license (managed by AWS License Manager) has exceeded the warning threshold. (License ID = xxx) [Event Name] Warning for the capacity allowed by the AWS License Manager license [Category] Service [Solution] Consider update of the license managed by AWS License Manager. |
KARS11104-I |
The ratio of the storage pool logical capacity against the capacity allowed by the license (managed by AWS License Manager) has become lower than the warning threshold. (License ID = xxx) [Event Name] Warning for the capacity allowed by the AWS License Manager license recovered [Category] Service |
KARS11105-W |
The request to AWS License Manager could not be processed. If the problem persists, the storage cluster license status becomes the grace period. (License ID = xxx, Detailed information = xxx) [Event Name] AWS License Manager request failure [Category] Service [Solution] No immediate action is required because the failure cause might be a temporary error. However, if this event log is repeatedly output, see the Setup Guide to verify that the prerequisites for setup are met, and then address any problem. After that, if no event log (KARS11105-W or KARS11106-E) indicating failure of requests to AWS License Manager is output within 15 minutes, there is no problem. |
KARS11106-E |
The request to AWS License Manager could not be processed. The storage cluster license status has become the grace period. (License ID = xxx, Detailed information = xxx) [Event Name] AWS License Manager request failure [Category] Service [Solution] See the Setup Guide to verify that the prerequisites for setup are met, and then address any problem. Then, wait for 15 minutes, and if the storage cluster license status is Active, there is no problem. |
KARS11107-E |
No license is available on AWS License Manager. The storage cluster license status has become the grace period. (License ID = xxx) [Event Name] AWS License Manager license unavailable [Category] Service [Solution] Update the license managed by AWS License Manager. |
KARS11108-E |
The storage pool logical capacity has exceeded the capacity allowed by the license managed by AWS License Manager. The storage cluster license status has become the grace period. (License ID = xxx) [Event Name] Capacity (allowed by the AWS License Manager license) exceeded [Category] Service [Solution] Update the license managed by AWS License Manager. |
KARS11109-E |
The grace period of the storage cluster license has terminated. The storage cluster license status has become invalid. (License ID = xxx) [Event Name] AWS License Manager license violation [Category] Service [Solution] Obtain the license information to confirm the cause. If the cause is LicenseServer, see the Setup Guide to verify that the prerequisites for setup are met, and then address any problem. If the cause includes Capacity or Term, update the license managed by AWS License Manager. |
KARS11110-I |
The storage cluster license status has become Active. (License ID = xxx) [Event Name] AWS License Manager license status recovered [Category] Service |
KARS11111-E |
An internal processing error occurred while updating the storage cluster license status. [Event Name] Internal error during license status update [Category] Service [Solution] If an event log indicating another error is output, refer to the event log and take action. Then, see the storage cluster license status, and if the status is not Active, collect the logs, and then contact customer support. |
KARS11112-E |
Multiple available licenses existed on AWS License Manager. [Event Name] Multiple AWS License Manager licenses exist [Category] Service [Solution] Verify the license managed by AWS License Manager, and then resolve any problem. If the problem persists, collect the logs, and then contact customer support. |
KARS11113-I |
The rights of use of the license could not be returned to AWS License Manager from the storage cluster. However, AWS License Manager automatically returns the rights of use of the license in a maximum of 60 minutes. (Detailed information = xxx) [Event Name] The AWS License Manager license could not be returned [Category] Service |
KARS11114-E |
The request to AWS License Manager could not be processed. (Detailed information = xxx) [Event Name] AWS License Manager request failure [Category] Service [Solution] See the Setup Guide to verify that the prerequisites for setup are met, and then address any problem. |
KARS11115-E |
The operation for changing the storage pool logical capacity was suppressed. This is because the request to AWS License Manager could not be processed, the expiration period of the license managed by AWS License Manager has expired, or the storage pool logical capacity is expected to exceed the capacity allowed by the license managed by AWS License Manager. (Permitted capacity in TiB = xxx, Estimated pool capacity in TiB = xxx) [Event Name] Storage pool capacity change suppressed [Category] Service [Solution] If an event log indicating another error is output, refer to the event log and take action. If such an event log is not output, update the license managed by AWS License Manager. |
KARS11116-W |
The operation for changing the storage pool logical capacity was allowed. However, the request to AWS License Manager could not be processed, the expiration period of the license managed by AWS License Manager has expired, or the storage pool logical capacity is expected to exceed the capacity allowed by the license managed by AWS License Manager. (Permitted capacity in TiB = xxx, Estimated pool capacity in TiB = xxx) [Event Name] Storage pool capacity change allowed [Category] Service [Solution] If another event log indicating that the storage cluster license status has changed is output, see the event log, and then take action. |
KARS11117-E |
No license is available on AWS License Manager. [Event Name] AWS License Manager license unavailable [Category] Service [Solution] Update the license managed by AWS License Manager. |