Resolving other error conditions

"Alerting" is shown in the license health status.

Check the health status of the licenses, and take appropriate action.

• If a license is expired (description includes "Term"), request an extended trial license or a perpetual license key and then register the issued license.
• If the licensed capacity has been exceeded (description includes “Capacity”), request a license with more capacity and then register the issued license.
• If a license whose status is not normal is no longer needed, delete the license.
• If the status of all licenses is normal, collect dump log files for all storage nodes and then contact customer support.

A fault set with the status Error is shown in the Protection Domains window.

One or more storage nodes in the target fault set have been blocked.

Check the health status of the storage node for the target fault set. If all storage nodes are blocked, there might be an abnormality in the power supply or network. Check the following and take action:

• Are you powered by a storage system or peripheral device?
• Are the cables for storage systems and network peripherals connected correctly?
• Is the network that accesses the storage system working properly?

"Alerting" is shown for the drive health status.

Check the health status of the drives.

• If “Blockage” is shown for a drive, collect dump log files for all storage nodes, and then contact customer support.
• If “Blockage” is not shown for a drive, check for other health status errors and take appropriate action.

"Alerting" is shown for the storage pool health status.

Check the health status of the storage nodes and drives.

• If “Alerting” is shown for drive health status, take action to resolve the error condition as described above.
• If “Alerting” is shown for storage node status, contact customer support.
• If “Maintenance Blockage” is shown for storage node status, wait for the maintenance to be completed. If maintenance is not in process, or if the status does not change to “Normal” after the maintenance, contact customer support.

Check the health status of the storage pool.

• If the pool status is “Exceeded Threshold” or “Error”, delete unnecessary volumes or expand capacity so the status becomes “Normal”.
• If the “StorageControllerCapacitiesGeneralStatus” is “Warning” or “Error”, a software update might be in progress. If an update is not in process, or if the status does not change to “Normal” after the update, contact customer support.

If you are not able to change the storage pool status to “Normal”, collect the dump log files for all storage nodes, and then contact customer support.