If an error occurs before the CLI process finishes starting when you run the CLI command, you may receive an error message from the system. If this is the case, check the last line of the error message.
If any of the reviews match the Output string in the table below, follow the Action section.
|
Output string |
Cause |
Action |
|---|---|---|
|
KeyboardInterrupt |
Keyboard input interrupted the process. |
Rerun the command. |
|
ImportError: No module named 'xxx' |
The required package is not installed. |
Reinstall the CLI program. |
|
MemoryError |
Processing has been interrupted due to low memory. |
(Virtual machine) Restart the controller node or the maintenance node to free up memory, and then rerun the command. If the problem persists, collect the maintenance node logs if a problem occurred in the CLI on the maintenance node and CLI logs if a problem occurred in the CLI on the controller node. Then, contact customer support. (Bare metal) Restart the controller node to free up memory and then rerun the command. If the problem persists, collect the CLI logs from the controller node and contact customer support. |
|
Messages other than above |
There is an internal error. |
(Virtual machine) Collect the maintenance node logs if a problem occurred in the CLI on the maintenance node and CLI logs if a problem occurred in the CLI on the controller node. Then, contact customer support. (Bare metal) Collect CLI logs on the controller node, and then contact customer support. |