Troubleshooting for Export Tool 2 involves identifying the cause of the error condition and resolving the problem.
If you are not able to resolve an error condition, contact customer support. Please have the following information available:
- OS on which Export Tool 2 is installed
- Export Tool 2 version (output to the log file when Export Tool 2 is run)
- JRE version (run the java -version command to display the version)
- Export Tool 2 log files
- CSV file or ZIP file of performance information
- Storage system (ESM) dump file
- If you are using a Windows machine: Windows event log
- If you are using a UNIX machine: system log