The following table lists potential error conditions that may occur during installation of new storage and provides instructions for resolving the conditions. If you cannot resolve an error condition, contact customer support.
| Error condition | Recommended action |
|---|---|
| Virtual Machine adapter does not see Lun8 and greater. | Verify cabling, storage LUN, switch and storage security and LUN masking. Verify that the Disk.MaxLUN parameter in the Advance Settings (VMware Management Interface) is set to more than 7. |
| Guest OS virtual machine booting up but not installing the OS. | It is possible that there is an existing corrupted vmdk file (due to an incomplete installation). Delete the vmdk file from the File Manager and remove it from the Guest OS. Add a new device for the Guest OS and recreate a new vmdk image file. |
| Cannot add Meta Data File for raw device. | The Meta Data File for the raw device may have existed. Selected the existing Meta Data File or delete the old Meta Data File and create a new one. |
| Guest OS virtual machine boots up, but does not install the operating system. | There may be a corrupt vmdk file (usually because of previous incomplete installation). Delete the vmdk file from the File Manager and remove it from the Guest OS. Add a new device for the Guest OS and recreate a new vmdk image file. |
| Cannot add Meta Data File for raw device. | The Meta Data File for the raw device may have existed. Select the existing Meta Data File or delete the old Meta Data File and create a new one. |
| Volume label is not successful. | Limit the number of characters to 30. |
| Cannot delete a VMFS file. | It is possible that there is an active swap file on the same extended partition. Manually turn off the swap device (using vmkfstools command) from the service console and try again. Relocate the swap file to another disk. |
| Guest OS cannot communicate with the server or outside network. | Make sure a virtual switch is created and bound to a connected network adapter. |
| vmkfstools s does not add LUN online. | Delete the LUN. Select and add another LUN and retry the process again. Repeat the command or perform the Rescan SAN function in the Storage Management of the VMware Management Interface and display again. |
| Service console discovers online LUN addition, but the disks and LUNs do not. | Rescan SAN and refresh. |
| VMware ESX Server crashes while booting up. | Check for the error message on the screen. It could be because of mixing different types of adapters in the server. |