If you cannot access the SMI-S function, check the network environment and access destination. If access cannot be made even though there is no problem with the network environment and access destination, contact customer support.
The SMI-S certificate might have expired when you receive a storage system. If so, you must upload a new signed certificate to the SMI-S provider.
The following tables list SMI-S error conditions and provide recommended action to resolve the error condition.
SMI-S artificial indication errors
| Error condition | Probable cause / Recommended action |
|---|---|
| The user ID or the password is not valid. (00190 77302) | User ID or password is invalid. Enter the correct user ID or password, and then retry the operation. |
| An error occurred during the listener information acquisition. (00190 77303) |
|
| No listeners are subscribed to the provider. (00190 77304) | The listeners are not subscribed to the SMI-S provider. Have the listeners subscribe to the provider, and retry. |
| The artificial indication cannot be sent to some listeners. (00190 77305) | The artificial indication cannot be sent to some listeners. Use the dump tool to collect and save Device Manager - Storage Navigator normal dump files. Then contact customer support. |
| A time-out error occurred. (00190 77306) | Send the artificial indication again. If this problem persists, use the dump tool to collect Device Manager - Storage Navigator normal dump files to some recording media and then contact customer support. |
| An internal error occurred. (00190 77307) | Use the dump tool to collect Device Manager - Storage Navigator normal dump files to some recording media and then contact customer support. |
SMI-S provider errors
| Error condition | Probable cause / Recommended action |
|---|---|
The following response was received from the SMIS provider:Return Value : 4(Failed) ErrorMessage : Could not find FCPort with CtrlID: <Port Number> on device <Serial Number> |
Stop the service for the storage system on the Storage Device List, and then start the service again. For details about how to stop and start the service for the storage system, see the Hardware Reference Guide for your storage system. |
| The HostGroup information referenced by using Device Manager - Storage Navigator cannot be referenced from the SMI-S provider. | Stop the service for the storage system on the Storage Device List, and then start the service again. For details about how to stop and start the service for the storage system, see the Hardware Reference Guide for your storage system. |