Other errors

System Administrator Guide for Virtual Storage Platform E Series

Version
93-07-0x
Audience
anonymous
Part Number
MK-97HM85028-18

The following table lists other errors that occur in Device Manager - Storage Navigator (HDvM - SN) and provides recommended actions for resolving the errors.

Error condition Probable cause / Recommended action
  • Error about insufficient capacity when creating an LDEV with sufficient capacity.
  • Operation error about an LDEV that does not exist when creating a pair for an LDEV that does exist.
Configuration information displayed in HDvM - SN and controller configuration information might not match.

Click File > Refresh All in the Device Manager - Storage Navigator main window to reload configuration information.

If the problem persists, contact customer support.

The firmware on the SVP is upgraded or downgraded.
  • Close all HDvM - SN windows, and then clear the browser cache. Even when you are not sure that the firmware on the SVP is upgraded or downgraded, clear the browser cache.
  • An item added to the table by upgrading or downgrading the SVP firmware is placed on the right edge of the table. Move the column to a more appropriate location if necessary.
The HDvM - SN service stopped unexpectedly and then it is restarting. Troubleshooting code: TRSTNA000007 Wait for 3 minutes. If the error condition does not resolve after waiting for 3 minutes, stop the storage system by Storage Device List and restart it.

If the HDvM - SN service does not recover, restart the SVP.

If the HDvM - SN service does not recover after restarting the SVP, stop the service by Storage Device List, and update the storage management software and SVP software.

If the HDvM - SN service does not recover after updating the storage management software and SVP software, change the virtual memory settings, and then restart the SVP.

If the HDvM - SN service still does not recover, uninstall HDvM - SN, install HDvM - SN again, and then register the storage system.

HDvM - SN processing is temporarily delayed. Internal processing (for example, configuration change, P.P. check, operational information acquisition) might be running on the SVP.
Installing of signed SSL certificate fails. The passphrase for the SSL certificate might be set. Release the passphrase. If needed, see Releasing an SSL certificate passphrase.
The message "34062-203102 The storage system is busy." appears during the Syslog settings to send alert notification messages or audit log files. This error occurs while the HDvM - SN service status is Ready. Take actions by following the error message, and then retry the Syslog settings. If this problem occurs again, take either of the following actions, and then retry the settings:
  • Stop the HDvM - SN service, and then restart the service.
  • Restart the SVP.
An error (0002-009000) occurs while you are using HDvM - SN. Another management client might be changing the HDvM - SN settings. Close all windows, check that maintenance personnel are not using the storage system, and then log in to HDvM - SN again.

If other than above, restart the SVP, and then log in to HDvM - SN again.

A message is displayed indicating that the exclusive setting cannot be released, a different user is using the resource, or a different user is locking the resource. Take the following actions:
  • This operation cannot be performed while a different user is changing the configurations. Wait for a while, and then retry the operation.
  • This operation might not be performed while a task is running. Wait for a while, and then retry the operation. If a task is waiting to run, suspend the task so that the waiting task does not run.

    In other cases, ask the storage administrator to perform Force Release System Lock. After the system lock is forcibly released, retry the operation.

If this problem persists, restart the SVP.

In the Operation Lock Properties window, Locked is displayed for system lock status and Unlocked is displayed for resource group status. Restart the SVP, and then log in to HDvM - SN again.
Failed in the certification of the user. appears when you create a configuration report of a storage system and try to view it in a browser. Close the tab of the configuration report or the window, and then open it again.
If the problem cannot be solved, take the following actions:

Otherwise, you can display the configuration report by logging in to HDvM - SN using HTTP.

Note: You cannot connect HDvM - SN that operates on Adobe AIR by using HTTP (only HTTPS connection is available).

HDvM - SN operation is slow, although the hardware requirements for the SVP are satisfied. Verify that no virus detection program is running on the SVP. For more information, see Preventing errors while using virus detection programs on the SVP.
You cannot resolve an error condition.
  1. Log in to the SVP.
  2. In the SVP, use the dump tool to copy the HDvM - SN detailed dump files onto recording media.
  3. When using the HDvM - SN secondary window, obtain the Java log and trace files.

    When using Web Console Launcher, collect the log in <installation-directory-for-Web-Console-Launcher>\WCLauncher\log.

  4. Contact customer support.
When you open the Tool Panel dialog box while Microsoft Edge Developer Tools is open, an error message is displayed on the Developer Tools console. Change the Microsoft Edge browser setting as follows:
  1. Open the Settings window (click the Settings and more icon (⋯), and then click Settings from the drop-down menu).
  2. In the Settings window, click Default browser in the left pane of the window.
  3. In the right pane, set Allow sites to be reloaded in Internet Explorer mode to disabled.
When you open the window for updating the firmware, a window for one of the following messages appears, and the firmware cannot be updated:
  • 32061 208061, 33361 203116
  • 30162 205057, 33361 203116

"The firmware is being updated."

Forcibly release the system lock, and then update the firmware again. Note that the system lock can be forcibly released even if System Unlocked is displayed as the status at the upper right of the Maintenance Utility window.
Edit is clicked, but error "21041-007018" occurs and the storage system information cannot be changed. The Storage Device List might not have been started with administrator permissions.
  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
Start Service or Stop Service is clicked, but error "21041-007019" occurs. Otherwise, storage systems cannot be deleted from the Storage Device List. The Storage Device List might not have been started with administrator permissions.
  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
A storage system is clicked in a Storage Device List window, the login window for Storage Navigator is not opened. The Storage Device List might not have been started with administrator permissions.
  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
An error (21041-006005) occurs during startup of Storage Device List, and Storage Device List cannot be started. If you perform an operation that causes restart of services used on the SVP, this error is not a problem. Wait until the operation on the SVP is complete. After the operation successfully finishes, click Close in the error message window.

If you are not performing operations that cause restart of services, communication with the supervisor services (DKCMan, MAPPAppServer, and MAPPWebServer) has failed. Check the status of background services of storage management software, and then take appropriate actions. If the problem persists, make sure that the services DKCMan, MAPPAppServer, and MAPPWebServer are running, and then restart Storage Device List as a user with administrator permissions. If the services are not running, start the services or restart the SVP after changing the startup type to Auto.

An error (21443-200026) occurs while installing the storage management software or the SVP software. The port number of the port number key name "RestAPIServerStop" might be the same as the port number of other software.

Use the following procedure to install the software again:

  1. Check whether the port number of "RestAPIServerStop" is the same as the port number of another application.
  2. If the port numbers are the same, change the port number of "RestAPIServerStop" or the port number of the other software.
  3. Install the software again.
An error (21443-200017) occurs while the storage management software or SVP software is updated and removed. This error occurs under the following conditions:
  • When a temporary error occurs on the OS file system and the file deletion processing ends abnormally.

    In this case, restart the SVP, install the storage management software and SVP software, and then retry the removal of the storage management software and SVP software.

  • When the command prompt is running and the folder of the current directory of the command prompt is to be deleted.

    In this case, move the current directory of the command prompt to a folder that is not subject to deletion, or close the command prompt. Then remove the storage management software again.

    After removal is complete again, if a message indicating that the storage management software or SVP software is not installed is displayed, perform one of the following:

    • Reinstall the software as follows:

      1. From Internet Explorer, remove the storage management software and the SVP software installation folder.

      2. Install the storage management software and SVP software.

    • Remove the software completely as follows:

      1. From Internet Explorer, remove the installation folder of storage management software and the SVP software.

      2. Install the storage management software and SVP software.

      3. Remove the storage management software and the SVP software.

An error (21443-200051) occurs while the storage management software is updated. If the following programs are running, end the programs, and then retry the storage management software update.

Perform the following operations to end the programs:

  • Storage Device Launcher: Click Cancel to close the window.
  • Web Console Launcher: Close the window.
An error (21041-007006) or (21041-007008) occurs when you click Apply on the Add System window. The connection between the SVP and the storage system has failed. Make sure that the following conditions are satisfied:
  • The storage system is running.
  • The Management LAN is working properly.
  • The IP address or the host name of the storage system is correct.

If you want to create a device icon when the running storage system is not connected to the Management LAN, select Manual and then enter the values for the required fields.

After the server certificate for the syslog server, the key management server, or the external authentication server is set, you cannot communicate with the server.
  • Verify that the server certificate satisfies the requirements and prerequisites. If not, set a server certificate that satisfies the requirements and prerequisites.
  • Check the number of tiers of the certificate chain to be used. The maximum number supported is 5 tiers for VSP E series. Make sure to use a certificate in the certificate chain with no more than 5 tiers.
In Microsoft Edge, the following pop-up window appears when you open the HDvM - SN secondary window:

"Microsoft Edge has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Third-party browser extensions might be enabled. Disable third-party browser extensions as follows:
  1. Open the Windows Internet Options window (Control Panel > Network and Internet > Internet Options).
  2. In the Internet Properties dialog box, select the Advanced tab, clear the check box for Enable third-party browser extensions under Browsing, and then click OK.
In Microsoft Edge, the following message appears at the upper right of the browser window when you open the HDvM - SN secondary window:

<file name>.jnlp was blocked because this type of file can harm your device.

Open the HDvM - SN secondary window after performing the following procedure:
  1. Click Other actions > Save to save the file.
  2. After the file is saved, open the file. (Ignore the Java security warning.)
In the maintenance utility, when a firmware update window opens, a message prompting you to save the jnlp file appears.

<file name>.jnlp was blocked because this type of file can harm your device.

For Microsoft Edge and Google Chrome: Click Other actions > Save to save the file.

Internet Explorer: Configure Internet Explorer so it saves encrypted pages to disk (click Tools > Internet Options > Advanced, and then clear Do not save encrypted pages to disk).

The window displaying "Please wait ... Storage Navigator is loading" remains open and you cannot log in. The IP address of the SVP might have changed. To update the IP address in the Storage Device List, click SVP IP Address (upper right corner of Storage Device List window), click Change SVP IP Address, and enter the IP address. Then click Start Service.
  • A test email cannot be sent to a mail server.
  • A test message cannot be sent to a Syslog server.
  • A test SNMP trap cannot be sent to an SNMP manager.
  • The time setting cannot be performed by using an NTP server.
  1. Verify the following network settings, and take appropriate actions:
    • Verify that the IP address of the destination (mail server, Syslog server, SNMP manager, or NTP server) is correct.
    • If the destination is specified with the host name, the DNS server is configured in the Network Settings window on Maintenance Utility. For details, see Changing network communication settings.
    • Verify that the host name of the destination is registered on the DNS server.
  2. Verify the following network errors, and take appropriate actions:
    • Verify that the destination (mail server, Syslog server, SNMP manager, or NTP server) is running.
    • Verify that the IP address or host name of the destination is correct.
    • Verify that a communication is established on the network between the destination and the storage system.
    • Verify that a network device such as a router or a switch between the destination and the storage system is working normally.
    • If a firewall is configured for a network device between the destination and the storage system, verify that the firewall setting is correct.
    • Verify that no errors occur in the LAN cable.
Error message 20121-107091 appears. When you download a file, make sure you click the Save button within 30 minutes after the window for selecting a download destination folder appears. If you click Save after 30 minutes have elapsed, an error message (20121-107091) appears. If this error message is displayed, retry downloading the file.
A communication failure or a ping failure is detected during network monitoring on storage systems. If an inactive GUM is detected during GUM status monitoring, the GUM might be rebooted to be restored. When that occurs, LAN communications become temporarily disabled, pinging devices becomes temporarily disabled, and the connected LAN port links go down and up. If monitoring is performed using SNMP, a ColdStart trap is issued.

After the reboot is completed, the GUM is automatically restored to the normal status. As long as the LAN port link is up, and the network communication failure or the ping failure is corrected, you do not need to take any action.