Login errors

System Administrator Guide for Virtual Storage Platform E Series

Part Number

The following table lists login errors and provides recommended actions for each error condition.

Error condition Probable cause / Recommended action
Failed to log in is displayed. Check that the user name and password are correct. If you forget your password, log in with the Security Administrator (View & Modify) and set a new password.
To confirm that the SVP and the storage system can communicate normally, check the following:
  • LAN cabling is correct and connections are in place.
  • IP address of SVP and IP address of GUM are in the same network.
  • There is no duplicate IP address in the network to which SVP and GUM belong.
  • GUM is pingable from SVP.

    When the GUM is rebooting, LAN communications become temporarily disabled, pinging devices becomes temporarily disabled, and the connected LAN port links go down and up.

    After the reboot is completed, the GUM is automatically restored to the normal status. As long as the LAN port link is up, and the network communication failure or the ping failure is corrected, you do not need to take any action.

When you are using an external authentication server such as LDAP, check the following:

Check whether the user account is registered. If the user account is not registered, perform one of the following operations:

  • Reboot the GUM of CTL2.
  • Restore the user account.
  • Register the user account again.

If the symptom recurs even after you correct the above settings, use the dump tool to collect HDvM - SN normal dump files to some recording media and then contact customer support.

The HDvM - SN window is not displayed.
  • Make sure the URL of the desired SVP is registered to the Trusted sites section of the Internet Options dialog box
  • Make sure that the browser uses TLS 1.2.
HDvM - SN does not start even with repeated attempts. Close all the web browser windows and then clear the web browser cache.

Use the Task Manager to check for "hung" or duplicate processes.

A network error occurred when you logged in to HDvM - SN. Close all dialog boxes and log in to the HDvM - SN again. If the same error occurs, check the network environment.
Internet Explorer cannot display the webpage is displayed.
  • Ensure that the network device is enabled.
  • Ensure that the proxy server settings are correct if you use proxy for the network connection.
An error occurred during SVP processing is displayed.
  • If the web browser is set up to use a proxy server, disable the proxy server.
  • If a proxy server is not used in the web browser, wait a few minutes, update the screen, and log in again.
The login to a storage system from the Hitachi Command Suite server fails. If you change your password for a storage system, you need to change the information registered in Hitachi Command Suite. For details, see the section describing how to change storage system settings in the Hitachi Command Suite User Guide.
If Hitachi Command Suite does not support these four cipher suites, enable RSA key exchange on the SVP:

Check the number of tiers of the certificate chain to be used in Hitachi Command Suite. The maximum number supported is 5 tiers. Make sure to use a certificate in a certificate chain with no more than 5 tiers.

The window in gray appears and the login dialog box is not displayed during startup of HDvM - SN that can run in the Adobe AIR environment. Enable the TLS settings of Internet Options for the web browser.
When starting HDvM - SN running in an Adobe AIR environment, the display goes gray and the login window does not open. Make sure that the TLS setting is enabled for the browser.
The login window does not open for HDvM - SN running on a web browser. Internet Explorer 11 might be used with Adobe Flash Player whose version is 10.0 or earlier. Confirm the version of Adobe Flash Player.

If you use Microsoft Edge, install Storage Device Launcher and run HDvM - SN in an Adobe AIR environment because Microsoft Edge does not support Adobe Flash Player.

At a login to HDvM - SN, "the capacity of memory is insufficient to log in" is displayed, and then the login cannot be performed. If the _JAVA_OPTIONS environment variable is set for the SVP, remove it.