Other errors

System Administrator Guide for VSP E990 and VSP G130, G/F350, G/F370, G/F700, G/F900
Version
88-08-0x
Audience
anonymous
Part Number
MK-97HM85028-11

The following table lists other errors that occur in Device Manager - Storage Navigator (HDvM - SN) and the Tool Panel utilities and provides recommended actions for resolving the errors.

Error condition Probable cause / Recommended action
  • Error about insufficient capacity when creating an LDEV with sufficient capacity.
  • Operation error about an LDEV that does not exist when creating a pair for an LDEV that does exist.
Configuration information displayed in HDvM - SN and controller configuration information might not match.

Click File > Refresh All in the Device Manager - Storage Navigator main window to reload configuration information.

If the problem persists, contact customer support.

The software on the SVP is upgraded or downgraded. Close all HDvM - SN windows, and then clear the browser cache. Even when you are not sure that the software on the SVP is upgraded or downgraded, clear the browser cache.
HDvM - SN processing is temporarily delayed. Internal processing (such as, configuration change, P.P. check, or operational information acquisition) might be running on the SVP.
HDvM - SN processing is delayed. If you use HDvM - SN in a brwoser, the local storage value for Adobe Flash Player might have decreased. Follow these steps:
  1. Right-click on the HDvM - SN main window and click Settings to open the Adobe Flash Player Settings window.
  2. In the local storage settings, move the slider until Unlimited appears and then click Close.
  3. Close HDvM - SN.
  4. Restart HDvM - SN.
  5. If the local storage confirmation dialog box appears, click Allow.
  6. If this problem persists, there might be a problem with the SVP performances. Contact customer support.
Installing of signed SSL certificate fails. The passphrase for the SSL certificate might be set. Release the passphrase. If needed, see Releasing an SSL certificate passphrase.
The message "34062-203102 The storage system is busy." appears during the Syslog settings to send alert notification messages or audit log files. This error occurs while the HDvM - SN service status is Ready. Take actions by following the error message, and then retry the Syslog settings. If this problem occurs again, take either of the following actions, and then retry the settings:
  • Stop the HDvM - SN service, and then restart the service.
  • Restart the SVP.
An error (0002-009000) occurs while you are using HDvM - SN. Another management client might be changing the HDvM - SN settings. Close all windows, check that maintenance personnel are not using the storage system, and then log in to HDvM - SN again.

If other than above, restart the SVP, and then log in to HDvM - SN again.

A message is displayed indicating that the exclusive setting cannot be released, a different user is using the resource, or a different user is locking the resource. Take the following actions:
  • This operation cannot be performed while a different user is changing the configurations. Wait for a while, and then retry the operation.
  • This operation might not be performed while a task is running. Wait for a while, and then retry the operation. If a task is waiting to run, suspend the task so that the waiting task does not run.

    In other cases, ask the storage administrator to perform Force Release System Lock. After the system lock is forcibly released, retry the operation.

If this problem persists, restart the SVP.
In the Operation Lock Properties window, Locked is displayed for system lock status and Unlocked is displayed for resource group status. Restart the SVP, and then log in to HDvM - SN again.
Failed in the certification of the user. appears when you create a configuration report of a storage system and try to view it in a browser. Close the tab of the configuration report or the window, and then open it again.

If the problem cannot be solved, address mismatch of SSL certificates between the SVP and the management client might have occurred. To reconfigure SSL communication, see Setting up SSL communications.

Otherwise, you can display the configuration report by logging in to HDvM - SN using HTTP.

Note that you cannot connect HDvM - SN that operates on Adobe AIR by using HTTP (Only HTTPS connection is available).
HDvM - SN operation is slow, although the requirements for the SVP are satisfied. Verify that no anti-virus software runs on the SVP.
You cannot resolve an error condition. Do the following, and then contact the customer support.
  1. Log in to the SVP.

    In the SVP, use the dump tool to copy the HDvM - SN detailed dump files onto recording media.

  2. Obtain the Java log and trace files (only when using the HDvM - SN secondary window).

  3. Obtain the Java log and trace files (only when using the HDvM - SN secondary window).

    When using Web Console Launcher, collect the log in <installation-directory-for-Web-Console-Launcher>\WCLauncher\log.

When you open the window for updating the firmware, a window for one of the following messages appears, and the firmware cannot be updated:
  • 32061 208061, 33361 203116
  • 30162 205057, 33361 203116

"The firmware is being updated."

 Forcibly release the system lock, and then update the firmware again. Note that the system lock can be forcibly released even if System Unlocked is displayed as the status at the upper right of the Maintenance Utility window.
Edit is clicked, but error "21041-007018" occurs and the storage system information cannot be changed. The Storage Device List might not have been started with administrator permissions.
  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
Start Service or Stop Service is clicked, but error "21041-007019" occurs. Otherwise, storage systems cannot be deleted from the Storage Device List.

The Storage Device List might not have been started with administrator permissions.

  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
A storage system is clicked in a Storage Device List window, the login window for Storage Navigator is not opened.

The Storage Device List might not have been started with administrator permissions.

  • End the Storage Device List, and then start it with administrator permissions.
  • If an error still occurs after starting the Storage Device List with administrator permissions, restart the SVP and restart the Storage Device List with administrator permissions.
An error (21443-200026) occurs while installing the storage management software or the SVP software.

The port number of the port number key name "RestAPIServerStop" might be the same as the port number of other software.

Use the following procedure to install the software again:

  1. Check whether the port number of "RestAPIServerStop" is the same as the port number of another application.
  2. If the port numbers are the same, change the port number of "RestAPIServerStop" or the port number of the other software.
  3. Install the software again.
An error (21041-007006) or (21041-007008) occurs when you click Apply on the Add System window. The connection between the SVP and the storage system has failed. Make sure that the following conditions are satisfied:
  • The storage system is running.
  • The Management LAN is working properly.
  • The IP address or the host name of the storage system is correct.

If you want to create a device icon when the running storage system is not connected to the Management LAN, select Manual and then enter the values for the required fields.