No-response errors

To set the locale, see the Hardware Reference Guide for your storage system.

• 20121-107024

Close the HDvM - SN window. Click X in the corner of the browser window or click the window and press AltF4.

• 20121-107024
• 20121-107025
• 20121-107096
• 20121-107097

Close the other applications which cause the high load, or make sure to start only one HDvM - SN

• The application errors 20020-108000 and 10-6027 occur when you click the Device Manager - Storage Navigator menu.
• The application error 10-6027 occurs when you click the Device Manager - Storage Navigator menu.

• The port number might not be reassigned after restoring the SVP configuration files. Retry the assignment of the port number.
• Java might have not started because Java takes a while to start from the management client. Close all other applications being used, and then retry the operations on HDvM - SN.
• The version of HDvM - SN recognized by the management client might not match the version installed on the SVP. Close all the browser windows and then clear the browser cache.
• The management client might have entered standby or hibernate mode. Restart HDvM - SN.
• If a proxy server is used for network connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear the browser cache, contact your network administrator.
• Java content might be disabled in the web browser using the JRE 7.0 Update 10 or later.
  To enable Java content in the web browser:

  1. From Windows, open the Java Control Panel.
  2. In the Java Control Panel, click the Security tab.
  3. If Enable Java content in the browser is checked, uncheck it and click Apply.
  4. The User Account Control dialog box opens. Click Yes. The confirmation window opens. Click OK.
  5. Restart the browser.
• The JRE used by the secondary window might not support the protocols or cipher suites used in TLS communications. Check whether your JRE supports the protocols and cipher suites used in TLS communications. If not, install a new JRE that supports these protocols and cipher suites.

If none of the above actions solves the problem, save the HDvM - SN dump file and send it to customer support. Then restart the web browser.

Device Manager - Storage Navigator may hang in the following cases:

• The HDvM - SN main window is grayed out and does not display the percentage of progress, and you cannot perform any operation for a long period of time.
• You cannot perform any operation for a long period of time and the dialog box that says Loading... is not displayed.
• The dialog box that says Loading... opens when the window switches. However, you cannot move the dialog box or perform any operation for a long period of time.
• The login window does not appear and the white screen continues.
• You clicked the cross mark or Close, however the window cannot be closed.

If you close the web browser but you cannot exit HDvM - SN, reboot the management client or restart HDvM - SN after forcibly closing HDvM - SN as follows:

• In Windows:

  Exit the web browser and then use the Task Manager to terminate iexplorer.exe (if you are using Internet Explorer) or chrome.exe (if you are using Google Chrome).

• In UNIX:

  Exit the web browser, and then terminate firefox-bin with the kill command.

• If the problem continues, restart the SVP.

• Click
• Use commands such as File > Close on the web browser
• Press the Alt and F4 keys

If this error occurs repeatedly, reinstall Adobe Flash Player on the management client.

• Internet Explorer has not been updated.

  Action: Install the latest updates.

• Internet Explorer may be configured incorrectly.

  Action: Re-install Internet Explorer.

• Another application such as Command Control Interface may be changing configuration. The window will be updated shortly after the configuration change ends.
• Volume Migration operations, Quick Restore operations or Thin Image operations may be in progress. The window will be updated shortly after the operations end.

• 20123-107027
• 20123-108004
• 00002-058578
• 00003-002003
• xxxxx-065740
• xxxxx-068800

where xxxxx indicates any code.

• Another application such as Command Control Interface may be changing configuration.
• Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress.
• The configuration data may not be matched if a communication error occurs between the storage system and SVP.

Wait a few minutes and then click File > Refresh All to reload the configuration information. Then run HDvM - SN again. If a configuration change operation was performed, check that all the configuration changes that caused the error were applied, and then set the settings that were not applied again.

When using Encryption License Key, do the following:

• If a failure (00002-058578) occurs when you set the Encryption Environment for the first time from the Edit Encryption Environmental Settings window, do the following:
  1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
  2. Initialize the Encryption Environment Settings.
  3. Set the Encryption Environment again.

• If a failure (00002-058578) occurs when you set the Encryption Environment again from the Edit Encryption Environmental Settings window, do the following:
  1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
  2. Set the Encryption Environment again.

Icon in Internet Explorer:

Icon in Google Chrome:

Open the Resource Lock Properties window and release the locked resource group caused by the symptom. Suspend other operations when releasing the resource group, as other resource groups are also released the lock.

If you use HDvM - SN in a web browser, update Adobe Flash Player to version 13 or later.

Configure the user account information specified for the registered system of the Storage Device List window. For details, see the Hardware Reference Guide for your storage system.