Login errors

System Administrator Guide for VSP E990 and VSP G130, G/F350, G/F370, G/F700, G/F900

Version: 88-08-0x
Audience: anonymous
Part Number: MK-97HM85028-11

The following table lists login errors and provides recommended actions for each error condition.

Error condition	Probable cause / Recommended action
Failed to login is displayed.	Check that the user name and password are correct. If you forget your password, log in with the Security Administrator (View & Modify) and set a new password. To confirm that the SVP and the storage system can communicate normally, check the following: LAN cabling is correct and connections are in place. IP address of SVP and IP address of GUM are in the same network. There is no duplicate IP address in the network to which SVP and GUM belong. GUM is pingable from SVP. When you are using an external authentication server such as LDAP, check the following: The authentication server has been started. The authentication server can be accessed from the SVP via the network The user account has been established on the authentication server The connection information for the authentication server that has set on the SVP is correct. (VSP G130, G/F350, G/F370, G/F700, G/F900) When RSA key exchange is disabled on the SVP, the SVP communicates with the external authentication server by using the following four cipher suites. Check whether the external authentication server supports the following cipher suites: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 Note: If the OS on the external authentication server is Windows Server 2008, the SVP cannot communicate with the authentication server because the OS does not support these cipher suites. Check whether the user account is registered. If the user account is not registered, perform one of the following operations: Reboot the GUM of CTL2. Restore the user account. Register the user account again. If the symptom recurs even after you correct the above settings, use the dump tool to collect HDvM - SN normal dump files to some recording media and then contact customer support.
The HDvM - SN window is not displayed.	Make sure the URL of the desired SVP is registered to the Trusted sites section of the Internet Options dialog box Make sure that the browser uses TLS 1.2.
HDvM - SN does not start even with repeated attempts.	Close all the web browser windows and then clear the web browser cache. Use the Task Manager to check for "hung" or duplicate processes.
A network error occurred when you logged in to HDvM - SN.	Close all dialog boxes and log in to the HDvM - SN again. If the same error occurs, check the network environment.
Internet Explorer cannot display the webpage is displayed.	Ensure that the network device is enabled. Ensure that the proxy server settings are correct if you use proxy for the network connection.
An error occurred during SVP processing is displayed.	If the web browser is set up to use a proxy server, disable the proxy server. If a proxy server is not used in the web browser, wait a few minutes, update the screen, and log in again.
The login to a storage system from the Hitachi Command Suite server fails.	If you change your password for a storage system, you need to change the information registered in Hitachi Command Suite. For details, see the section describing how to change storage system settings in the Hitachi Command Suite User Guide. (VSP G130, G/F350, G/F370, G/F700, G/F900) When RSA key exchange is disabled on the SVP, the SVP communicates with Hitachi Command Suite by using the following four cipher suites. Check whether Hitachi Command Suite supports the following cipher suites: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 If Hitachi Command Suite does not support these four cipher suites, enable RSA key exchange on the SVP.
The window in gray appears and the login dialog box is not displayed during startup of HDvM - SN that can run in the Adobe AIR environment.	Enable the TLS settings of Internet Options for the web browser.