If the following performance problems occur in the SVP, collect the performance
information of the SVP and dumps, and then send them to the maintenance
personnel.
- Slow operation of the SVP
- High CPU usage rate of the SVP
- Slow operation of the Storage Device List or the Device Manager - Storage Navigator
CAUTION:
The tool used in this procedure collects the performance information of the SVP.
This tool is installed in the directories corresponding to the serial numbers of
all storage systems registered in the Storage Device List. Although this tool
does not collect performance information of individual storage systems, it can
collect dump files for the storage system corresponding to the directory used to
run the tool. Therefore, for the storage systems other than that storage system,
seeDownloading dump files and Collecting dump files manually to collect the dump files, and then pass them to
maintenance personnel.
You can collect performance information of the SVP by using the tool in the
following procedure. Collection of performance information takes about 30 minutes, and then the dump files
are automatically collected.
- Any performance problem of the SVP must be occurring.
- You must be logged into the SVP.
- Device Manager - Storage Navigator must be running.
- All other users (including the SVP user) must stop using the Dump tool.
- All maintenance operations must be stopped.
- Dump tools from other storage systems must not be used during the process.
- The installation directory of the Device Manager - Storage Navigator must be excluded from the real time virus scan targets
by the virus detection program.
For the virus detection program settings, see Preventing errors while using virus detection programs on the SVP.
Note: If the error is in regards to Device Manager - Storage Navigator starting up, collect information about the SVP using the
Dump tool, without Device Manager - Storage Navigator running. If some tools are running,
performance of the SVP might be further degraded.
-
On the SVP, open a command prompt window with administrator permissions.
-
Move the current directory to the directory where the tools are
installed.
For example, if the serial number of the storage system is 882000400001, the
directory where the tool is installed is
C:\Mapp\wk\882000400001\DKC200\mp\pc. In this case,
enter the following:
cd /d C:\Mapp\wk\882000400001\DKC200\mp\pc
Note: C:\MAPP indicates the installation directory of the
storage management software and the SVP software. When the installation
directory other than C:\Mapp was specified, replace
C:\Mapp with the specified installation
directory.
-
Run the performance information collection tool
GetSVPPerfInfo.bat by specifying the output folder of
the performance information and dump files. In the command prompt, enter the
following:
GetSVPInfo.bat output-directory
For example, when you want to output the performance information and dump
files of the SVP to C:\Result_882000400001, enter the
following command:
GetSVPPerfInfo.bat C:\Result_882000400001
If you do not specify output directory, the performance information and dump
files are output to the following folders:
C:\Mapp\wk\882000400001\DKC200\tmp\PerfLog
C:\Mapp\wk\882000400001\DKC200\tmp\PerfLog
In this example, 882000400001 is the serial number of the registered storage
system.
Note:
- When you enter the command, a space is required between the bat file
of the dump tool and the output directory.
- A directory under the network drive cannot be specified as the
output destination.
- Do not click or close the command prompt window while running the
tool.
- When the tool is being executed, “Executing…” is displayed in the
command prompt.
- The dump tool automatically starts collecting dumps after collection
of the performance information finishes.
- Both performance information and
system information of the SVP are collected. Do not click the cancel
button on the dialog box that opens while system information is
collected. The dialog box automatically closes after collection of
system information finishes.
- When all processes are complete, “SVP Performance Information tool
is completed.” is displayed in the command prompt.
-
Check the dump files that were output.
The following files are output:
- CounterResult_YYYYMMDDhhmmss.blg：Windows performance monitor log
- ProcessList_YYYYMMDDhhmmss.csv：Information of the processes running on
the SVP
- Sysinfo_YYYYMMDDhhmmss.txt：System
information of the SVP
- hdcp.tgz
- zSv_AutoDump.log
- DumpResult.txt
-
Close the command prompt.
-
An OS failure might cause a failure of collecting dumps by the dump tool. If
the output result of the dump tool in step 4 is not output, collect the dump
files manually.
-
Send all the files that were output in step 4 to the maintenance
personnel.