Error condition | Probable cause / recommended action |
---|---|
When you click the HDvM - SN menu, the system does not respond. One minute later, application error (20020-108000) occurs. | The pop-up blocker function of your web browser might restrict HDvM - SN. If the problem still continues after you perform the operation multiple times, perform one or both of the following actions:
If neither of the above can be performed in Internet Explorer, you can open the window by clicking the HDvM - SN menu while holding down the Ctrl key. Another possible cause is that a Java application was not allowed to start. If a message appears and asks if you want to run an application, click Run. If none of the above actions solve the problem, reinstall the JRE. |
When you click the HDvM - SN menu, a message appears asking you to download the file SJsvlSNStartServlet.do or SJsvlAppStartServlet.do. One minute later, the application error (20020-108000) occurs. | The possible causes are that the JRE is not installed in the management client, the JRE installation failed, or the JRE add-on is disabled on the web browser. Cancel the message, and install the JRE. If the JRE is already installed, reinstall it. |
When you click the HDvM - SN menu, a message appears asking you to save a Jnlp file. | Perform the following to save the encrypted page:
|
|
If the problem continues after you perform the operation multiple times, see the probable causes listed below. For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.
Check the firewall settings and contact your network administrator. If none of the above actions solve the problem, save the dump file, the Java trace file and the log file on the management client, and report to customer support. Then restart HDvM - SN. |
When you click the HDvM - SN menu, the system does not respond. | If the problem continues after you perform the operation multiple times, close all the HDvM - SN windows and clear the Java and web browser caches. |
The application error (1-7050) occurs when you click the HDvM - SN menu. | The version of HDvM - SN recognized by the management client might not match the version installed on the SVP. Close all the windows of your web browser and then clear the Java and web browser caches. In addition, if a proxy server is used for network connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear cache of both Java and web browser, contact your network administrator. |
Java console is grayed out and does not start when you try to open the HDvM - SN secondary window (Java application). | Restart the management client, or terminate the HDvM - SN process with one of the following methods:
|
A message box remains displayed when opening the HDvM - SN secondary window (Java application). The HDvM - SN secondary window does not appear for a long time. | Restart the management client, or terminate the HDvM - SN process with one of the following methods:
|
A message remains displayed when the HDvM - SN secondary window opens and the system does not respond. | The SVP may be set as an exception on the proxy setting of the web browser. Do the same settings on the Network Settings displayed in the General tab of the Java Control Panel. |
If you open the Java console dialog box by selecting the Java icon on the system tray while opening the HDvM - SN secondary window (Java application), the browser and Java console may stop responding. | Do not open the Java console dialog box while opening the HDvM - SN secondary window. If the browser and Java console stop responding, restart the management client. |
When you click the HDvM - SN menu. The application error (20020-108000) occurs. | If the problem continues after you repeat the operation several times, you might have cancelled the display of the secondary window. Restart the management client, or terminate the HDvM - SN process with one of the following methods: For example:
Close all the HDvM - SN windows and clear the Java and web browser caches. If the problem continues after you clear both Java and web browser caches, save the HDvM - SN dump file and the Java trace file, and send them to HDvM - SN. |
The following message displays in HDvM - SN.
|
Select Yes to continue using HDvM - SN. If the problem continues, the cause may be one of the following:
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In Internet Explorer, the following pop-up window appears when you open the HDvM - SN secondary window. "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." |
Third-party browser extensions of Internet Explorer might be enabled. Disable third-party browser extensions as follows:
|
In Internet Explorer, an application error (10-6027) occurs when you open the HDvM - SN secondary window. | The SmartScreen Filter function might be enabled when you use Internet Explorer 8.0 or later. Turn off SmartScreen Filter as follows:
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In Internet Explorer or Google Chrome, either of the following pop-up windows appears when you open the HDvM - SN secondary window. "Application Blocked by Java Security" or "Application Blocked by Security Settings" |
The certificate used to sign the SVP program might have expired. Update the SVP microcode version to 88-04-01-XX/00 or later. |
Error condition | Probable cause / recommended action |
---|---|
HDvM - SN hangs and does not respond. HDvM - SN may hang in the following cases:
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From the HDvM - SN secondary window, press
Ctrl
Alt
Shift
D
all at once to exit HDvM - SN.
If you cannot exit HDvM - SN, reboot the management client or restart HDvM - SN after finishing HDvM - SN forcibly by the following way.
|
When you click Refresh All or Refresh in the HDvM - SN secondary window, it displays the message "Loading" for a long time. | The probable causes are:
|
Error 110-67005 occurred during a HDvM - SN operation on the secondary window. | The probable causes are:
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While you are using a HDvM - SN secondary Window, it closes unexpectedly and error 20020-108000 occurs. | Start the HDvM - SN secondary window from the HDvM - SN main window again. If this error occurs repeatedly, close all the HDvM - SN windows, and then clear the Java and web browser caches. |
The web browser closes abnormally | This problem can occur if a Mozilla process keeps running after Mozilla stops responding. Delete the "java_vm" and "mozilla" processes and continue with HDvM - SN operations. |
One of the following sets of errors occurred when using HDvM - SN:
|
The probable causes are:
If none of the above actions solve the problem, save the HDvM - SN dump file and send it to customer support. |
Error condition | Probable cause / recommended action |
---|---|
Only the Exit button and the Refresh and Refresh All commands are effective when accessing the SVP from HDvM - SN. | The SVP might not be ready to perform some write processes from the other system. Wait a few minutes and then click Refresh All. | . If the SVP is not restored, click
Only the Exit button and the Refresh All command are effective when accessing the SVP from the HDvM - SN. | An error may have occurred in the SVP. Click HDvM - SN again. | . If the SVP is not restored, log in to
The commands in the Go menu are unavailable. | The required software options might not be installed or an error might occur on the window that appears after you click the command. Make sure that all the required software options are installed. If they are installed, do one of the following:
|
When you switch windows from one window to the HDvM - SN window, the HDvM - SN window is not displayed. | Close all windows, and then log in to HDvM - SN again. |
The items in a list are not synchronized with a scroll bar. | Click the scroll buttons or above and below the scroll bar. |
The focus disappears from the edit box. | Close all dialog boxes, and then log in to HDvM - SN again. |
The web browser does not display correctly, because some GUI items such as labels and icons cannot be loaded properly. | Log out of HDvM - SN, and then log in again. If this error occurs before you log in to the HDvM - SN, close all dialog boxes and then log in to HDvM - SN. |
The characters are unreadable because they are overlapped or garbled. | Log out of HDvM - SN, and then log in again. |
The characters are garbled in a window where a tree is displayed. | Click | .
Even though you have clicked Apply to change storage system settings, the new settings are not displayed in HDvM - SN. |
Click . |
The dialog box that says Loading... stays open for a long period of time. | A HDvM - SN message dialog box other than the dialog box that says Loading... might be
displayed behind this window. Press
Alt
Tab
to switch the dialog box. If the dialog box that says Loading... remains displayed for several hours after you apply the settings to the storage system, contact customer support. |
The following information does not display in HDvM - SN
windows:
|
Click HDvM - SN windows, and then clear the Web browser caches. | . If the problem continues, close all
The HDvM - SN secondary window does not display. |
If none of the above actions solve the problem, the web browser might not recognize Plug-in correctly. Initialize and redo the web browser settings. |
Error condition | Probable cause / recommended action |
---|---|
If you click in a HDvM - SN secondary window while a dialog box is open, the dialog box disappears behind the HDvM - SN secondary window. | Click the dialog box again. |
An error occurs because a digital signature or security certificate has expired. | You can continue using HDvM - SN even though the digital signature for the HDvM - SN Java application is expired. |
You specify IPv6 communication addresses when you start HDvM - SN, but IPv6 is not being used. Instead, IPv6 is being used and IPv4 addresses are output to audit logs for operations on the HDvM - SN secondary window. | IPv4 has higher priority when both IPv4 communication and IPv6 communication can be used. As a result, IPv4 may be used when you specify IPv6 communication addresses. Also, IPv4 addresses may appear in audit logs. |