Troubleshooting secondary windows

• Disable the pop-up blocker function of your web browser.
• Disable the pop-up blocker function of any browser plug-in/add-on.

If neither of the above can be performed in Internet Explorer, you can open the window by clicking the HDvM - SN menu while holding down the Ctrl key.

Another possible cause is that a Java application was not allowed to start. If a message appears and asks if you want to run an application, click Run.

If none of the above actions solve the problem, reinstall the JRE.

1. In Internet Explorer, click Tools > Internet options, and then select the Advanced tab.
2. In the Security section, uncheck Do not save encrypted pages to disk.
3. Click OK.

• The application errors (20020-108000 and 10-6027) occur when you click the HDvM - SN menu.
• The application error (10-6027) occurs and HDvM - SN terminates when you click the HDvM - SN menu.

For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.

• Java on the HDvM - SN web client might have failed to start due to timeout. Close all other applications and perform the HDvM - SN operation again.
• The version of HDvM - SN recognized by the management client might not match the version installed on the SVP. Close all the windows of your web browser and then clear the Java and web browser cache.
• The management client might have entered standby or hibernate mode. Restart the management client.
• If a proxy server is used for network connections, the proxy cache may be storing the older version of the program. If the problem continues after you clear the Java and web browser caches, contact your network administrator.
• The network connection between the SVP and the management client might be blocked by a firewall or some kind of device.

Check the firewall settings and contact your network administrator.

If none of the above actions solve the problem, save the dump file, the Java trace file and the log file on the management client, and report to customer support. Then restart HDvM - SN.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through the Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

Do the same settings on the Network Settings displayed in the General tab of the Java Control Panel.

• You might have clicked Exit on the Security Warning window.
• You might have clicked Cancel on the Warning - Security window.

Close all the HDvM - SN windows and clear the Java and web browser caches.

If the problem continues after you clear both Java and web browser caches, save the HDvM - SN dump file and the Java trace file, and send them to HDvM - SN.

• Java has discovered application components that could indicate a security concern.
• Block potentially unsafe components from being run. (recommended)
• The application contains both signed and unsigned code. Contact the application vendor to ensure that it has not been tampered with.

• The version of HDvM - SN recognized by the management client might not match the version installed on the SVP. Close all the windows of your web browser and then clear the cache of both Java and the web browser
• If a proxy server is used for network connections, the proxy server cache may be storing an older version of the program. Clear the cache of both Java and the web browser. If the problem remains, contact your network administrator.

"Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Disable third-party browser extensions as follows:

1. In the Windows menu bar, click Tools > Internet Options, and then click the Advanced tab.
2. In the Advanced tab, clear the Enable third-party browser extensions (requires restart) check box.
3. Restart Internet Explorer.

1. In the Windows menu bar, click Safety > SmartScreen Filter > Turn Off SmartScreen Filter.
2. Restart Internet Explorer.

"Application Blocked by Java Security" or "Application Blocked by Security Settings"

HDvM - SN may hang in the following cases:

• When you move a window displayed in front of the HDvM - SN secondary window, the area behind the window remains gray and does not go back to normal for a long period of time.
• The entire HDvM - SN secondary window goes gray and does not go back to normal for a long period of time.

If you cannot exit HDvM - SN, reboot the management client or restart HDvM - SN after finishing HDvM - SN forcibly by the following way.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

• Another application such as Command Control Interface may be changing configuration. The window will be updated shortly after the configuration change ends.
• Volume Migration operations, Quick Restore operations or Thin Image operations may be in progress. The window will be updated shortly after the operations end.

• Another application such as Command Control Interface may be changing configuration.
• Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress.
• The configuration data may not be matched if a communication error occurs between the storage system and the SVP. Wait a few minutes and then click File > Refresh All to reread the configuration information. Then launch Device Manager - Storage Navigator again.

• 20121-107024 and 10-6027
• 20020-108000 and 10-6027
• 10-6027

• The SVP may have been restarted. Close HDvM - SN, wait 10 minutes, and then restart it.
• The version of HDvM - SN recognized by the management client might not match the version installed on the SVP. Close all the browser windows and then clear the browser cache.
• The management client might be in standby or hibernate mode. Restart HDvM - SN.
• If a proxy server is used for network connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear the browser cache, contact your network administrator.
• Restart the web browser

If none of the above actions solve the problem, save the HDvM - SN dump file and send it to customer support.

Make sure that all the required software options are installed. If they are installed, do one of the following:

• Click File > Refresh.
• Click File > Refresh All.
• Log in to HDvM - SN again.

above and below the scroll bar.

Even though you have clicked Apply to change storage system settings, the new settings are not displayed in HDvM - SN.

Click File > Refresh.

If the dialog box that says Loading... remains displayed for several hours after you apply the settings to the storage system, contact customer support.

• Information on the storage system, such as ports or HDDs
• Information configured with another management client

• In the Java Control Panel, click the Temporary Internet Files section. In the Disk Space area, enter 1 MB, and then click Delete Files.
• Click Security > Java Control Panel. Ensure that Enable Java content in the browser is checked.
• Clear the browser cache.
• Ensure that Java Plug-in is enabled.

If none of the above actions solve the problem, the web browser might not recognize Plug-in correctly. Initialize and redo the web browser settings.