No-response errors

System Administrator Guide for VSP E990 and VSP G130, G/F350, G/F370, G/F700, G/F900

Version
88-06-0x
Audience
anonymous
Part Number
MK-97HM85028-08

The following table lists no-response errors:

Error condition Probable cause / Recommended action
The error 20121-107022 occurs when using Device Manager - Storage Navigator. An unsupported locale might be set for the SVP. Make sure that the correct locale is set for the SVP.

To set the locale, see the Hardware Reference Guide for your storage system.

The following error occurs when using Device Manager - Storage Navigator:
  • 20121-107024
The SVP web server might have been restarted. Close Device Manager - Storage Navigator, wait 10 minutes, and then restart Device Manager - Storage Navigator.
Error (20121-107096) occurs repeatedly while you are using Device Manager - Storage Navigator. A timeout error may have occurred in Adobe Flash Player or Adobe AIR.

Close the Device Manager - Storage Navigator window. Click X in the corner of the browser window or click the window and press AltF4.

The following errors occur when using Device Manager - Storage Navigator:
  • 20121-107024
  • 20121-107025
  • 20121-107096
  • 20121-107097
This error may occur if the load to the management client is high, or if you start multiple instances of Device Manager - Storage Navigator by using multiple tabs in a tab browser or multiple browsers.

Close the other applications which cause the high load, or make sure to start only one Device Manager - Storage Navigator

The following application error occurs when using Device Manager - Storage Navigator:
  • 20020-108000
  • The version of Device Manager - Storage Navigator recognized by the management client might not match the version installed on the SVP. Close all the browser windows and then clear the browser cache.
  • The management client might have entered standby or hibernate mode. Restart Device Manager - Storage Navigator.
  • If a proxy server is used for network connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear the browser cache, contact your network administrator.
  • Java content might be disabled in the web browser using the JRE 7.0 Update 10 or later.
    To enable Java content in the web browser:
    1. From Windows, open the Java Control Panel.
    2. In the Java Control Panel, click the Security tab.
    3. If Enable Java content in the browser is checked, uncheck it and click Apply.
    4. The User Account Control dialog box opens. Click Yes. The confirmation window opens. Click OK.
    5. Restart the browser.

If none of the above actions solve the problem, save the Device Manager - Storage Navigator dump file and send it to customer support. Then restart the web browser.

Device Manager - Storage Navigator does not respond.

Device Manager - Storage Navigator may hang in the following cases:

  • The Device Manager - Storage Navigator main window is grayed out and does not display the percentage of progress, and you cannot perform any operation for a long period of time.
  • You cannot perform any operation for a long period of time and the dialog box that says Loading... is not displayed.
  • The dialog box that says Loading... opens when the window switches. However, you cannot move the dialog box or perform any operation for a long period of time.
  • The login window does not appear and the white screen continues.
  • You clicked the cross mark or Close, however the window cannot be closed.
Close the web browser and reopen it. When using the Device Manager - Storage Navigator secondary window, exit Device Manager - Storage Navigator by pressing CtrlAltShiftD all at once.

If you close the web browser but you cannot exit Device Manager - Storage Navigator, reboot the management client or restart Device Manager - Storage Navigator after forcibly closing Device Manager - Storage Navigator as follows:

  • In Windows:

    Exit the web browser and then use the Task Manager to terminate iexplorer.exe (if you are using Internet Explorer) or chrome.exe (if you are using Google Chrome).

  • In UNIX:

    Exit the web browser, and then terminate firefox-bin with the kill command.

A network error occurred. There is no response to any operation even after 30 minutes. Restart the management client. An operation may take over 30 minutes depending on the use condition. For example, when several Device Manager - Storage Navigator web clients are running, an operation may take a long time.
An internal error occurs, or a web browser ended abnormally. Close all dialog boxes and log in to Device Manager - Storage Navigator again. If the same error occurs, restart the management client.
During a Device Manager - Storage Navigator operation, the web browser suddenly disappears. Restart the management client.
An error (1-4011) occurs while you are using Device Manager - Storage Navigator. The clock time of the management client may have been changed. Log in to Device Manager - Storage Navigator again.
The management client reboots on its own. Restart the management client.
A Device Manager - Storage Navigator window is forcibly closed during a time-consuming process, such as LDEV formatting. Close all windows, wait until processing finishes, and then restart Device Manager - Storage Navigator.
A Device Manager - Storage Navigator window is incorrectly closed when you do one of the following:
  • Click
  • Use commands such as File > Close on the web browser
  • Press the Alt and F4 keys
Restart Device Manager - Storage Navigator. If you cannot log in, wait for one minute and try again.
During a Device Manager - Storage Navigator operation, an add-on (Flash10e.ocx) error occurs. Restart the management client.

If this error occurs repeatedly, reinstall Adobe Flash Player on the management client.

When you log out from the Device Manager - Storage Navigator, an Internet Explorer error occurs. The probable causes are as follows:
  • Internet Explorer has not been updated. Install the latest updates
  • Internet Explorer may be configured incorrectly.

    Re-install Internet Explorer.

When you click File > Refresh All or Refresh in the Device Manager - Storage Navigator main window, the percentage of progress remains 99%. The probable causes are as follows:
  • Another application such as Command Control Interface may be changing configuration. The window will be updated shortly after the configuration change ends.
  • Volume Migration operations, Quick Restore operations or Thin Image operations may be in progress. The window will be updated shortly after the operations end.
One of the following errors occurred during a Device Manager - Storage Navigator operation in the main window
  • 20123-107027
  • 20123-108004
  • 00002-058578
  • 00003-002003
  • xxxxx-065740
  • xxxxx-068800

where xxxxx indicates any code.

  • Another application such as Command Control Interface may be changing configuration.
  • Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress.
  • The configuration data may not be matched if a communication error occurs between the storage system and SVP.

Wait a few minutes and then click File > Refresh All to reload the configuration information. Then run Device Manager - Storage Navigator again. If a configuration change operation was performed, check that all the configuration changes that caused the error were applied, and then set the settings that were not applied again.

When using Encryption License Key, do the following:

  • If a failure (00002-058578) occurs when you set the Encryption Environment for the first time from the Edit Encryption Environmental Settings window, do the following:
    1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
    2. Initialize the Encryption Environment Settings.
    3. Set the Encryption Environment again.
  • If a failure (00002-058578) occurs when you set the Encryption Environment again from the Edit Encryption Environmental Settings window, do the following:
    1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
    2. Set the Encryption Environment again.
The Device Manager - Storage Navigator window turns white and the icon shown below displays in the center of the web browser when you use Device Manager - Storage Navigator.

If you are using Internet Explorer:

If you are using Google Chrome:

Restart the management client.
Operations cannot be performed due to a problem with the Device Manager - Storage Navigator main window. For example, tables are not displayed correctly or some buttons are not displayed. Logging out and back in does not solve the problem. The Device Manager - Storage Navigator window setting information may have been saved with an incorrect value. Click Settings > Environmental Settings > Reset View to Settings in the Device Manager - Storage Navigator main window to clear the window setting information. Then click any button in the Device Manager - Storage Navigator window and check that it operates correctly. You do not need to log out and back in.
Device Manager - Storage Navigator closes automatically when operating the IPv6 address setting from Device Manager - Storage Navigator. When the symptom occurs, the resource group status remains locked.

Open the Resource Lock Properties window and release the locked resource group caused by the symptom. Suspend other operations when releasing the resource group, as other resource groups are also released the lock.

If you use HDvM - SN in a web browser, update Adobe Flash Player to version 13 or later.

The error 20122-208003 occurred when using Device Manager - Storage Navigator. A problem might have occurred with the storage system connection, or user account information which is used for the storage system connection might have changed.

Configure the user account information specified for the registered system of the Storage Device List window. For details, see the Hardware Reference Guide for your storage system.