Incorrect display errors

System Administrator Guide for VSP E990 and VSP G130, G/F350, G/F370, G/F700, G/F900

Part Number

The following table lists incorrect display errors:

Error condition Probable cause / Recommended action
A question mark or icon displays in a table or other area of the window.
  • When the question mark appears in the View Tier Properties window, see the topic describing this window in the Provisioning Guide. If the problem still persists, contact customer support.
  • When the question mark appears in the Add External Volumes window, see the topic describing this window in the Hitachi Universal Volume Manager User Guide. If the problem still persists, contact customer support.
  • If the question mark or icon appears in another window, update the window. Contact customer support if the question mark remains after you update the window.
The product name, vendor name, and function name displayed in HDvM - SN are incorrect. Contact customer support.
A part of the HDvM - SN window is not displayed. You may be using the zoom in and zoom out function of the web browser. Do not use this function of the web browser when using HDvM - SN.
The display on HDvM - SN's main window is not updated to the latest information. "Last Updated" on HDvM - SN's main window is not updated. Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress. The window will be updated shortly after the operations end.
The following message is displayed when connected to HDvM - SN on Internet Explorer or Google Chrome.

This content requires Adobe Flash Player.

  • Get and install Adobe Flash Player from the Adobe web site.
  • Enable Adobe Flash Player.
  • Adjust the browser security settings.
This message displays when Adobe Flash Player is not installed. Do the following:
  • Install Adobe Flash Player
  • Disable ActiveX Filtering

If you are using Internet Explorer 9 or later, click Tools > Safety and uncheck ActiveX Filtering.

  • When a message appears indicating that the specific site was blocked, perform the procedure described in Adding your SVP to the trusted sites zone for Windows Server computers.
  • When using HDvM - SN with Flash Player, do not change the local storage area value in Adobe Flash Player.
  • When using HDvM - SN with Flash Player, do not disable Adobe Flash Player.
  • If you use Internet Explorer, do not change the settings in Tools > Manage add-ons.
The Maintenance Utility window is not displayed.
  • Make sure that the browser uses TLS 1.2.
  • If the storage system is registered by using the host name, you need Windows setting on the SVP. Add, to the DNS suffix, the domain names of the hosts that are set for CTL1 and CTL2.
When many items are set, some items might not be displayed even if you scroll through the table. Depending on the size of a window, some items in a table might not be displayed. Do the following:
  • Increase the resolution so that more areas of the table can be shown.
  • Use the zoom in or zoom out function of your browser to adjust the viewing area.

Note: Text might become too small.

If you still cannot solve the problem, contact customer support.

The Maintenance Utility window is displayed incorrectly.
  • A specific window is not displayed.
  • No response if you click the button.
Set the Maintenance Utility window out of Compatibility View by first confirming "Compatibility View" in the Address bar of Internet Explorer, and then setting Compatibility View to OFF.
If "Compatibility View" is not displayed (prior to IE11):
  1. Select Tool > Compatible View Settings in Internet Explorer.
  2. Uncheck the Display intranet sites in Compatibility View and Display all websites in Compatibility View checkboxes.
  3. Click Close.
The message "Unable to launch the application" appears on the secondary window, then operation ends abnormally. Perform the following:
  1. If the current JRE (Client) version is JRE 7, update to JRE 8 or later.
  2. Confirm that Use TLS 1.2 for Java is enabled. If Use TLS 1.2 is disabled, change the TLS settings for Java to enabled.