General troubleshooting

System Administrator Guide for VSP E990 and VSP G130, G/F350, G/F370, G/F700, G/F900

Part Number
If you have a problem with Device Manager - Storage Navigator, check the following items. If you cannot resolve an error condition, contact customer support.
  • Check the cabling and the LAN. Verify that both the management client and LAN cabling are firmly attached, and that the LAN is operating properly.
  • Close any programs on the management client that are not responding. If necessary, reboot the management client and restart a Device Manager - Storage Navigator web client session.
  • Clear the Java and web browser caches to solve the problem. To clear the Java cache, click Delete the temporary files in the General dialog box of the Java Control Panel.
  • Check for other general error conditions. For a complete list of Device Manager - Storage Navigator error codes, see the Hitachi Device Manager - Storage Navigator Messages.
  • Check the alert icon. Confirm the severity level of the storage system alert by clicking Alert in the Device Manager - Storage Navigator main window.

Troubleshooting workflow