Note: This task is not required when you use Web Console Launcher to display the Device Manager - Storage Navigator secondary window.
Before you contact your service representative, save the detail dump files collected using the Dump tool, and the Java log and trace file on your Device Manager - Storage Navigator computer, and then restart the web browser.
Examples of the Windows trace and log file locations are shown below.
- C:\Users\logon user ID\AppData\LocalLow\Sun\Java\Deployment\log\*.trace
- C:\Users\logon userID\AppData\LocalLow\Sun\Java\Deployment\log\*.log
Examples of the UNIX trace and log file locations follow:
- user home directory\.java\deployment\log\*.trace
- user home directory\.java\deployment\log\*.log