Troubleshooting secondary windows

• Disable the pop-up blocker function of your web browser.
• Disable the pop-up blocker function of any browser plug-in/add-on.

If neither of the above can be performed in Microsoft Edge or Internet Explorer, you can open the window by clicking the HDvM - SN menu while holding down the Ctrl key.

Another possible cause is that a Java application was not allowed to start. If a message appears and asks if you want to run an application, click Run.

If none of the above actions solve the problem, reinstall the JRE.

1. Open the Windows Internet Options window (Control Panel > Network and Internet > Internet Options).
2. In the Internet Properties dialog box, select the Advanced tab, clear the check box for Do not save encrypted pages to disk, and then click OK.

Set the default browser to one of the supported browsers.

• Application errors (20020-108000 and 10-6027) occur when you click the HDvM - SN menu.
• Application error (10-6027) occurs and HDvM - SN terminates when you click the HDvM - SN menu.

For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.

• Java on the HDvM - SN web client might have failed to start due to timeout. Close all other applications and perform the HDvM - SN operation again.
• The version of HDvM - SN installed on the management client might not match the SVP version. Close all the windows of your web browser and then clear the Java and web browser cache.
• The management client might have entered standby or hibernate mode. Restart the management client.
• If a proxy server is used for network connections, the proxy cache might be storing the older version of the program. If the problem continues after you clear the Java and web browser caches, contact your network administrator.
• The network connection between the SVP and the management client might be blocked by a firewall or some kind of device.

Check the firewall settings and contact your network administrator.

If none of the above actions solve the problem, save the dump file, the Java trace file and the log file on the management client, and report to customer support. Then restart HDvM - SN.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through the Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

Make the settings the same on the Network Configuration dialog box, which is located in the Java Control Panel's General dialog box.

• You might have clicked Exit on the Security Warning window.
• You might have clicked Cancel on the Warning - Security window.

Close all the HDvM - SN windows and clear the Java and web browser caches.

If the problem continues after you clear both Java and web browser caches, save the HDvM - SN dump file and the Java trace file, and send them to HDvM - SN.

• Java has discovered application components that could indicate a security concern.
• Block potentially unsafe components from being run. (recommended)
• The application contains both signed and unsigned code. Contact the application vendor to ensure that it has not been tampered with.

• The version of HDvM - SN installed on the management client might not match the SVP version. Close all the windows of your web browser and then clear the cache of both Java and the web browser
• If a proxy server is used for network connections, the proxy server cache might be storing an older version of the program. Clear the cache of both Java and the web browser. If the problem remains, contact your network administrator.

"Microsoft Edge has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

1. Open the Windows Internet Options window (Control Panel > Network and Internet > Internet Options).
2. In the Internet Properties dialog box, select the Advanced tab, clear the check box for Enable third-party browser extensions under Browsing, and then click OK.

"Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Disable third-party browser extensions as follows:

1. In the Windows menu bar, click Tools > Internet Options, and then click the Advanced tab.
2. In the Advanced tab, clear the Enable third-party browser extensions (requires restart) check box.
3. Restart Internet Explorer.

1. In the Internet Explorer menu bar, click Safety > Turn off SmartScreen Filter or SmartScreen Filter > Turn off SmartScreen Filter.
2. Restart Internet Explorer.

1. Click More actions > Keep (or More tools > Keep) to save the file.
2. After the file is saved, open the file. (Ignore the Java security warning.)

"Application Blocked by Java Security" or "Application Blocked by Security Settings"

• Java 7 Update 55 or later
• Java 8 Update 5 or later

To start up the window, you need to change Java security settings.

Also, note that the certificate signed to the SVP program might be expired.

If this problem occurs again, collect the HDvM - SN dump files, the Java logs and trace files, and the WCLauncher logs, and then contact customer support.

To associate the .jnlp extension with WCLauncher.bat on Windows 10, perform the following procedure. If you are using another OS, follow the setting method for the OS. After that, open the HDvM - SN secondary window.

1. Save filename.jnlp that is opened when the HDvM - SN secondary window is opened.
2. Right-click filename.jnlp that was saved in step 1, and then click Open with > Choose another app.
3. In the "How do you want to open this file?" window, select WCLauncher.bat.

   If WCLauncher.bat is not displayed, click Look for another app on this PC and select the following WCLauncher.bat: installation-directory-of-Web Console Launcher\WCLauncher\WCLauncher.bat

   Make sure that you use the Web Console Launcher that you installed in Using Web Console Launcher to enable the secondary window (Java 11 or later).

4. Select Always use this app to open .jnlp files, and then click OK.

HDvM - SN may hang in the following cases:

• When you move a window displayed in front of the HDvM - SN secondary window, the area behind the window remains gray and does not go back to normal for a long period of time.
• The entire HDvM - SN secondary window goes gray and does not go back to normal for a long period of time.

If you cannot exit HDvM - SN, reboot the management client or restart HDvM - SN after finishing HDvM - SN forcibly by the following way.

• For Windows: Exit all applications using Java, and then terminate the javaw.exe and javaws.exe applications through Task Manager.
• For UNIX: Exit all applications using Java, and then terminate javaw and javaws with the kill command.

• Another application such as Command Control Interface might be changing configuration. The window will be updated shortly after the configuration change ends.
• Volume Migration, Quick Restore, Thin Image, or Thin Image Advanced operations might be in progress. The window will be updated shortly after the operations end.

• Another application such as Command Control Interface might be changing the configuration.
• Volume Migration, Quick Restore, Thin Image, or Thin Image Advanced operations might be in progress.
• The configuration data might not be matched if a communication error occurs between the storage system and the SVP. Wait a few minutes and then click File > Refresh All to reread the configuration information. Then launch Device Manager - Storage Navigator again.

• 20121-107024 and 10-6027
• 20020-108000 and 10-6027
• 10-6027

• The SVP may have been restarted. Close HDvM - SN, wait 10 minutes, and then restart it.
• The version of HDvM - SN installed on the management client might not match the SVP version. Close all the browser windows and then clear the browser cache.
• The management client might be in standby or hibernate mode. Restart HDvM - SN.
• If a proxy server is used for network connections, the proxy server cache could be storing the older version of the program. If the problem continues after you clear the browser cache, contact your network administrator.
• Restart the web browser

If none of the above actions solves the problem, save the HDvM - SN dump file and send it to customer support.

One of the following sets of errors occurred when starting the HDvM - SN secondary window.

• 22252-007007
• 10-6071

SSL communication from the HDvM - SN management client to the SVP failed due to one of the following causes:

• The initial SVP certificate was not updated, but server verification is enabled. Update the SVP certificate. Otherwise, disable server verification.
• The entered host name or IP address is wrong. Specify the correct host name or IP address, and then run the operation again.

• The SVP certificate was updated, but the root certificate or self-signed certificate was not registered on the HDvM - SN management client. Register the root certificate or self-signed certificate on the HDvM - SN management client.

• One of the following causes occurred:
  • The root certificate or self-signed certificate that was registered on the HDvM - SN management client is wrong.
  • The host name or IP address of the SVP is different from the one specified for SAN (subjectAltName) or CN (CommonName) in the SVP server certificate.
  • The SVP server certificate is expired.
  • The SVP server certificate is invalidated.
  • The SVP certificate is signed by an intermediate CA, but only the server certificate is registered on the SVP.

  Contact the issuer of the certificate to obtain a valid certificate, and then update the SVP certificate.

• In TLS security settings, the selected cipher suite does not match the certificate key type. Select the cipher suite that matches the TLS security settings.

Make sure that all the required software options are installed. If they are installed, do one of the following:

• Click File > Refresh.
• Click File > Refresh All.
• Log in to HDvM - SN again.

Even though you have clicked Apply to change storage system settings, the new settings are not displayed in HDvM - SN.

Click File > Refresh.

If the dialog box that says Loading... remains displayed for several hours after you apply the settings to the storage system, contact customer support.

• Information on the storage system, such as ports or HDDs
• Information configured with another management client

• In the Java Control Panel, click the Temporary Internet Files section. In the Disk Space area, enter 1 MB, and then click Delete Files.
• Click Security > Java Control Panel. Ensure that Enable Java content for browser and Web Start applications is checked.
• Clear the browser cache.
• Ensure that Java Plug-in is enabled.

If none of the above actions solve the problem, the web browser might not recognize Plug-in correctly. Initialize and redo the web browser settings.

Even when sever verification is disabled, verification is performed. If this verification fails, a confirmation window appears indicating the following message:

"The certificate security verification for the TLS communication cannot be performed. Are you sure you want to stop the certificate security verification to continue the connection?"

In this window, the Confirm and Cancel buttons are enabled.

To continue the connection by disabling server verification, click Confirm.

To cancel the processing, click Cancel.

A root certificate of the SVP cannot be registered.

• Verify the path to the certificate specified in the security setting command.
• Verify that the specified certificate must be in X509 PEM or X509 DER format.

The communications cannot be established from the management client to the SVP.

The connection destination might not be correct or the server verification during the SSL communications might have not been performed.

When you run the delete and list command of the security setting command, the following message is issued:

"keytool error: java.lang.Exception: the keystore file does not exist: ExportTool.dat".

Keystore has not been created because the import command of the security setting command has not been run. Run the import command, and then rerun the delete and list command.