When you add a new user, you assign the new user to the user groups that have the desired permissions. You can use one of the built-in user groups or a custom user group. For details about roles, permissions, and user groups, see Roles and permissions.
Important:
- Before adding users, make sure the user account security policies have been configured. For details, see Configuring the user account security policies.
- To prevent unauthorized access to the functions available to service representatives, assign the "Support Personnel (Vendor Only)" role only to authorized service personnel.