Other errors

System Administrator Guide for VSP 5000 Series
Version
90-09-2x
Audience
anonymous
Part Number
MK-98RD9009-16

The following table lists other errors that occur in Device Manager - Storage Navigator (HDvM - SN) and the Tool Panel utilities and provides recommended actions for resolving the errors.

Error condition Probable cause / Recommended action
  • Error about insufficient capacity when creating an LDEV with sufficient capacity.
  • Operation error about an LDEV that does not exist when creating a pair for an LDEV that does exist.
Configuration information displayed in HDvM - SN and controller configuration information might not match.

Click File > Refresh All in the Device Manager - Storage Navigator main window to reload configuration information.

If the problem persists, contact customer support.

The firmware on the service processor (SVP) is upgraded or downgraded.
  • Close all HDvM - SN windows, and then clear the browser cache. Even when you are not sure that the firmware on the SVP is upgraded or downgraded, clear the browser cache.
  • An item added to the table by upgrading or downgrading the SVP firmware is placed on the right edge of the table. Move the column to a more appropriate location if necessary.
HDvM - SN processing is temporarily delayed. Internal processing (for example, configuration change, P.P. check, operational information acquisition) might be running on the SVP.
Installing of signed SSL certificate fails. The passphrase for the SSL certificate might be set. Release the passphrase. If needed, see Releasing an SSL certificate passphrase.
Failed in the certification of the user. appears when you create a configuration report of a storage system and try to view it in a browser. Close the tab of the configuration report or the window, and then open it again.
If the problem cannot be solved, take the following actions:

Otherwise, you can display the configuration report by logging in to HDvM - SN using HTTP.

Note: You cannot connect HDvM - SN that operates on Adobe AIR by using HTTP (only HTTPS connection is available).
A message is displayed indicating that the exclusive setting cannot be released, a different user is using the resource, or a different user is locking the resource. Take the following actions:
  • This operation cannot be performed while a different user is changing the configurations. Wait for a while, and then retry the operation.
  • This operation might not be performed while a task is running. Wait for a while, and then retry the operation. If a task is waiting to run, suspend the task so that the waiting task does not run.

    In other cases, ask the storage administrator to perform Force Release System Lock. After the system lock is forcibly released, retry the operation.

If this problem persists, ask maintenance personnel to restart the SVP.
After you log in to HDvM - SN, a warning message (20122-108035) appears indicating that the account management method was updated. This message appears when there is a user whose account version is Ver.1. (The account information management method was changed at SVP firmware version 90-08-22/xx.)

Check the account version of each user, and ask the user whose account version is Ver.1 to log in to HDvM - SN, or change the password of that user. (Both of these actions change the account version to Ver.2.)
When the Operation Lock Properties window is displayed, the status of System Lock is displayed as Locked, and the status of Resource group is displayed as Unlocked. Ask maintenance personnel to restart the SVP, and then retry the operation in HDvM - SN.
HDvM - SN operation is slow, although the hardware requirements for the SVP are satisfied. Verify that no anti-virus software is running on the SVP.
You cannot resolve an error condition.
  1. Copy the HDvM - SN detailed dump files onto recording media using the Dump tool.
  2. Obtain the Java log and trace files.
  3. Contact customer support.
HDvM - SN cannot be displayed after setting SSL communication using HDvM - SN. Your browser might not allow the protocol selected in the TLS Security Settings dialog box. Take the following measures:
  • Check whether your browser supports the protocol selected in the TLS Security Settings dialog box. If your browser does not support the protocol, change the browser that supports the protocol, and then change the TLS security settings.
  • Access the Tool Panel dialog box by using HTTP connection, and then change the TLS settings that satisfies the requirements or prerequisites again.
You cannot open the Tool Panel dialog box after uploading the certificate with a key type of ECDSA and a key length of secp521r1. The security settings that use the certificate with a key type of ECDSA and a key length of secp521r1 might not be allowed. Take the following actions for each web browser:
  • Internet Explorer

    Configure the group policy setting. For details, see Configuring the ECC curve order.

  • Microsoft Edge®
    The key length must be less than secp521r1. Use the following procedure:
    1. Configure the group policy setting. For details, see Configuring the ECC curve order.
    2. In Microsoft Edge, enable the compatibility settings.
      1. Click the Settings and More icon (…) on the top-right corner, select Settings from the drop-down menu, and then the Settings window opens.
      2. Click Default browser in the left pane.
      3. Turn on the Allow sites to be reloaded in Internet Explorer mode toggle switch.
    3. Click the Settings and More icon (…), select the More tools submenu, and then click Reload in Internet Explorer mode.
    4. Update to the certificate whose key length is less than secp521r1. For details, see Uploading a signed certificate.
  • Google Chrome
    The key length must be less than secp521r1. Use the following procedure:
    1. Ask maintenance personnel to return the SVP certificate to the default certificate.
    2. Update to the certificate whose key length is less than secp521r1. For details, see Uploading a signed certificate.
HDvM - SN cannot open after uploading the certificate with a key type of ECDSA and a key length of secp521r1. The security settings that use the certificate with a key type of ECDSA and a key length of secp521r1 might not be allowed. Configure the group policy setting from the management client. For details, see Configuring the ECC curve order.
HDvM - SN cannot be displayed after setting a certificate. The configured certificate might not be consistent with the cipher suite selected in the TLS security settings. Connect to the Tool Panel dialog box via an HTTP connection, and then change the cipher suite (in TLS Security Settings) that satisfies the requirements or prerequisites.
After the certificate for Syslog, key management server, or external authentication server is set, you cannot communicate with each server. The possible causes are as follows:
  • The set certificate might not satisfy the requirements or prerequisites for the certificate. If the requirements or prerequisites are not satisfied, set a certificate that satisfies the requirements or prerequisites again.
  • The set certificate might not consistent with the cipher suites that were selected in the TLS Security Settings dialog box. Select cipher suites that are consistent with the certificate, or set a certificate that suits the cipher suites again.
  • Check the number of tiers of the certificate chain to be used. The maximum number supported is 20 tiers. Make sure to use a certificate in a certificate chain with no more than 20 tiers.
When you open the Tool Panel dialog box while Microsoft Edge Developer Tools is open, an error message is displayed on the Developer Tools console. Change the Microsoft Edge browser setting as follows:
  1. Open the Settings window (click the Settings and more icon (⋯), and then click Settings from the drop-down menu).
  2. In the Settings window, click Default browser in the left pane of the window.
  3. In the right pane, set Allow sites to be reloaded in Internet Explorer mode to disabled.
No audit log for WindowsServerUpdateServices has been output for more than two weeks even though Security Updates were approved
  • Verify that the server URL in the WSUS Settings dialog box is correct.
  • Verify the operation status on the WSUS server.

If this problem persists, ask a Support Personnel to perform the following operations:

  1. Collect the dump file with dump type: WSUS information dump from Autodump on the SVP.
  2. Restart the SVP.
An audit log for WindowsServerUpdateServices is output, while a log indicating the successful installation of Security Updates has not been output. Verify the settings of the WSUS server. If this problem persists after at least 27 hours, ask a Support Personnel to perform the following operations:
  1. Collect the dump file with dump type: WSUS information dump from Autodump on the SVP.
  2. Restart the SVP.

If restarting the SVP does not solve the problem after at least 27 hours, contact customer support.
You cannot open the HDvM - SN secondary window on a Windows PC. If you cannot open the HDvM - SN secondary window on a Windows PC, the default browser might not be set to one of the supported browsers (for example, Edge, Google Chrome). Set the default browser to one of the supported browsers, and then retry the operation.
After the server certificate for the syslog server, the key management server, or the external authentication server is set, you cannot communicate with the server.
  • Verify that the server certificate satisfies the requirements and prerequisites. If not, set a server certificate that satisfies the requirements and prerequisites.
  • Check the number of tiers of the certificate chain to be used. The maximum number supported is 20 tiers for VSP 5000 series. Make sure to use a certificate in the certificate chain with no more than 20 tiers.
In Microsoft Edge, the following pop-up window appears when you open the HDvM - SN secondary window:

"Microsoft Edge has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

 Third-party browser extensions might be enabled. Disable third-party browser extensions as follows:
  1. Open the Windows Internet Options window (Control Panel > Network and Internet > Internet Options).
  2. In the Internet Properties dialog box, select the Advanced tab, clear the check box for Enable third-party browser extensions under Browsing, and then click OK.
In Microsoft Edge, the following message appears at the upper right of the browser window when you open the HDvM - SN secondary window:

<file name>.jnlp was blocked because this type of file can harm your device.

 Open the HDvM - SN secondary window after performing the following procedure:
  1. Click More actions > Keep (or More tools > Keep) to save the file.
  2. After the file is saved, open the file. (Ignore the Java security warning.)
In the maintenance utility, when a firmware update window opens, a message prompting you to save the jnlp file appears.

<file name>.jnlp was blocked because this type of file can harm your device.

 For Microsoft Edge and Google Chrome: Click More actions > Keep (or More tools > Keep) to save the file.

Internet Explorer: Configure Internet Explorer so it saves encrypted pages to disk (click Tools > Internet Options > Advanced, and then clear Do not save encrypted pages to disk).
Error message 20121-107091 appears. When you download a file, make sure you click the Save button within 30 minutes after the window for selecting a download destination folder appears. If you click Save after 30 minutes have elapsed, an error message (20121-107091) appears. If this error message is displayed, retry downloading the file.