No-response errors

• 20121-107024

• 20121-107022
• 20121-107025

Close the HDvM - SN window. Click X in the corner of the browser window or click the window and press AltF4.

• 20121-107024
• 20121-107025
• 20121-107096
• 20121-107097

Close the other applications which cause the high load, or make sure to start only one HDvM - SN

• The version of HDvM - SN installed on the management client might not match the SVP version. Close all the browser windows and then clear the browser cache.
• The management client might have entered standby or hibernate mode. Restart HDvM - SN.
• If a proxy server is used for network connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear the browser cache, contact your network administrator.
• Java content might be disabled in the web browser using the JRE 7.0 Update 10 or later. Enable Java content in the web browser and then restart the browser.
• The JRE used by the secondary window might not support the protocols or cipher suites used in TLS communications. Check whether your JRE supports the protocols and cipher suites used in TLS communications. If not, install a new JRE that supports these protocols and cipher suites.

If none of the above actions solves the problem, save the HDvM - SN dump file and send it to customer support. Then restart the web browser.

Device Manager - Storage Navigator may hang in the following cases:

• The HDvM - SN main window is grayed out and does not display the percentage of progress, and you cannot perform any operation for a long period of time.
• You cannot perform any operation for a long period of time and the dialog box that says Loading... is not displayed.
• The dialog box that says Loading... opens when the window switches. However, you cannot move the dialog box or perform any operation for a long period of time.
• The login window does not appear and the white screen continues.
• You clicked the cross mark or Close, however the window cannot be closed.

If the HDvM - SN main window is grayed out again, change the following settings:

• Height and width of the HDvM - SN windows
• Width of columns in the HDvM - SN windows and whether to show or hide the columns

If you close the web browser or HDvM - SN running in the Adobe AIR environment but you cannot exit HDvM - SN, reboot the management client or restart HDvM - SN after forcibly closing HDvM - SN as follows:

• In Windows (when using a browser):

  Close other web browser windows, and then use the Task Manager to terminate msedge.exe (for Microsoft Edge), iexplorer.exe (for Internet Explorer), or chrome.exe (for Google Chrome).

• In Windows (when running HDvM - SN in the Adobe AIR environment):

  Use Task Manager to terminate startair.exe.

• In UNIX:

  Close other web browser windows, and then terminate firefox-bin with the kill command.

If the problem continues, ask your maintenance personnel to restart the SVP.

• Click
• Use commands such as File > Close on the web browser
• Press the Alt and F4 keys

• Microsoft Edge or Internet Explorer has not been updated.

  Action: Install the latest updates.

• Microsoft Edge or Internet Explorer may be configured incorrectly.

  Action: Re-install Microsoft Edge or Internet Explorer.

• Another application such as Command Control Interface might be changing configuration. The window will be updated shortly after the configuration change ends.
• Volume Migration, Quick Restore, Thin Image, or Thin Image Advanced operations might be in progress. The window will be updated shortly after the operations end.

• 20123-107027
• 20123-107008
• 20123-108004
• 00002-058578
• 00003-002003
• xxxxx-065740
• xxxxx-068800

where xxxxx indicates any code.

• Another application such as Command Control Interface might be changing configuration.
• Volume Migration, Quick Restore, Thin Image, or Thin Image Advanced operations might be in progress.
• The capacity expansion processing of a data reduction shared volume (DRS-VOL) might be in progress. Retry the operation in the main window after the capacity expansion processing is complete. For details about the time required for the capacity expansion of the DRS-VOL, see the procedure for expanding the V-VOL capacity in the Provisioning Guide for Open Systems.
• The configuration data may not be matched if a communication error occurs between the storage system and SVP.

Wait a few minutes and then click File > Refresh All to reload the configuration information. Then run HDvM - SN again. If a configuration change operation was performed, check that all the configuration changes that caused the error were applied, and then set the settings that were not applied again.

When using Encryption License Key, do the following:

• If a failure (00002-058578) occurs when you set the Encryption Environment for the first time from the Edit Encryption Environmental Settings window, do the following:
  1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
  2. Initialize the Encryption Environment Settings.
  3. Set the Encryption Environment again.

• If a failure (00002-058578) occurs when you set the Encryption Environment again from the Edit Encryption Environmental Settings window, do the following:
  1. Wait a few minutes and then click File > Refresh All to reload the configuration information.
  2. Set the Encryption Environment again.

Icon in Internet Explorer:

Icon in Google Chrome:

Open the Operation Lock Properties window and release the locked resource group caused by the symptom. Suspend other operations when releasing the resource group, as other resource groups are also released the lock. See Operation Lock Properties window.

In Microsoft Edge (Settings > Cookies and site permissions > Cookies and data stored), verify that Allow sites to save and read cookie data (recommended) is turned on to unblock cookies.

The security warning window may not respond for a while, but it will be automatically closed in about two minutes.

Log in to HDvM - SN again.