Incorrect display errors

System Administrator Guide for VSP 5000 Series
Version
90-09-2x
Audience
anonymous
Part Number
MK-98RD9009-16

The following table lists incorrect display errors and provides the probable cause and recommended action for each error condition.

Error condition Probable cause / Recommended action
A question mark or icon is displayed in a table or other area of the window.
  • When a question mark appears in the Tier Properties window, see the topic describing this window in the Provisioning Guide. If the problem persists, contact customer support.
  • When a question mark appears in the Add External Volumes window, see the topic describing this window in the Hitachi Universal Volume Manager User Guide. If the problem persists, contact customer support.
  • If a question mark or icon appears in another window, update the window. If the question mark or icon remains after you update the window, contact customer support.
The product name, vendor name, and function name displayed in HDvM - SN are incorrect.
The product information might not be correctly obtained because of any of the following situations:
  • The controller model is being upgraded.
  • The upgrade of the controller model is temporarily interrupted and is not complete.
  • The controller model is being downgraded.
  • The downgrade of the controller model is temporarily interrupted and is not complete.

Check the execution status of the upgrade or downgrade of the controller model. If any of the previous situations does not apply, in the HDvM - SN main window, click File > Refresh All, and then confirm that the product name, vendor name, and function name in HDvM - SN are correct. If these items are still displayed incorrectly, ask maintenance personnel to restart the SVP. If the problem persists, contact customer support.
A part of the HDvM - SN window is not displayed. You might be using the zoom-in and zoom-out function of the web browser. Do not use this web browser function when using HDvM - SN.
The display on HDvM - SN's main window is not updated to the latest information. "Last Updated" on HDvM - SN's main window is not updated. Volume Migration, Quick Restore, Thin Image, or Thin Image Advanced operations might be in progress. The window will be updated shortly after the operations end.
When many items are set, some items might not be displayed even if you scroll through the table. Depending on the size of a window, some items in a table might not be displayed. Do the following:
  • Increase the resolution so that more areas of the table can be shown.
  • Use the zoom in or zoom out function of your browser to adjust the viewing area.

Note: Text might become too small.

If you still cannot solve the problem, contact customer support.

The Tools panel of Google Chrome is not displayed correctly in Japanese. Click the Chrome menu > Settings > Show advanced settings > Languages > Language and input settings.
  1. If you do not have Japanese in the list, click Add to add Japanese.
  2. From the list, select Japanese, and then click Display Google Chrome in this language > Done.
  3. To apply the changes, close all Google Chrome windows.
  4. Click the Chrome menu > Settings > Show advanced settings > Languages > Language and input setting.
  5. In the languages list, select another language. Click the x symbol which is displayed when you select another language to delete the selected language. Delete all languages except Japanese.
  6. Click Done to close the window.
The message "Unable to launch the application" appears on the secondary window, then operation ends abnormally. Perform the following:

If you use JRE 8, Solaris is not supported.

Confirm Use TLS 1.2 for Java is enabled.

If this problem persists after performing the above actions, click Detail in the window and collect information displayed in the window by copying and pasting it or by capturing the screen shot, and then contact customer support.
After an upgrade or downgrade of the controller model, the display of HDvM - SN windows and buttons does not match the installed version. The product information might not be correctly displayed because of any of the following situations:
  • The controller model is being upgraded.
  • The upgrade of the controller model is temporarily interrupted and is not complete.
  • The controller model is being downgraded.
  • The downgrade of the controller model is temporarily interrupted and is not complete.

Check the execution status of the upgrade or downgrade of the controller model. If any of the previous situations does not apply, in the HDvM - SN main window, click File > Refresh All, and then check the HDvM - SN windows and buttons. If they still do not match the installed version, ask maintenance personnel to restart the SVP. If the problem persists, contact customer support.
A pop-up block message appears when Microsoft Edge is used. In Microsoft Edge settings, pop-ups might be blocked. Change the settings in Microsoft Edge on the SVP to allow pop-ups.