Forcibly fail over the SVP

System Administrator Guide for VSP 5000 Series
Version
90-09-2x
Audience
anonymous
Part Number
MK-98RD9009-16

When you are requested by the support personnel to manually change the SVP to the standby SVP, change the SVP by using the following procedure.

Perform this task only when requested by the support personnel.

  • The standby SVP is installed on the storage system.
  • Check the IP addresses or the host names of both the master SVP and the standby SVP in advance.
  • You must have the Storage Administrator (Initial Configuration) role to perform this task.
  1. Verify that you can use the standby SVP. On the Device Manager - Storage Navigator computer, open a web browser and enter the following URL to open the Tool Panel dialog box for the standby SVP. 
    http://IP-address-or-host-name-of-standby-SVP/cgi-bin/utility/toolpanel.cgi
    • When the Tool Panel dialog box is displayed, you can change the SVP. Proceed to step 2.
    • When the Tool Panel dialog box is not displayed, the message "This page cannot be displayed." or "dns_server_failure" appears and you cannot change the SVP. Close the web browser, and then contact customer support.
  2. Close the web browser
  3. Verify that you can connect to the master SVP. On the Device Manager - Storage Navigator computer, open a web browser and enter the following URL to open the Tool Panel dialog box for the master SVP. 
    http://IP-address-or-host-name-of-master-SVP/cgi-bin/utility/toolpanel.cgi
    • When the Tool Panel dialog box is displayed, proceed to step 4.
    • When the Tool Panel dialog box is not displayed, proceed to step 10.
  4. In the Tool Panel dialog box, click Forcibly disable SVP. The login dialog box for Forcibly disable SVP opens.
  5. In the login dialog box for Forcibly disable SVP, enter the administrator user ID in the User ID field and the password in the Password field, and then click Login. The Forcibly disable SVP dialog box opens.
  6. Click OK. A confirmation dialog box opens.
  7. Click OK. The Forcibly disable SVP dialog box opens again.
  8. Click OK. The operation to forcibly disable the SVP starts. Wait up to five minutes to complete the processing of forcibly disable the SVP. After the forcibly disable the SVP operation is complete, the Forcibly disable SVP dialog box does not appear again
  9. Reload the web browser and check that the Tool Panel dialog box does not appear. If the Tool Panel dialog box cannot be displayed, the message “This page cannot be displayed” or “dns_server_failure” appears.
  10. Close the web browser.
  11. On the Device Manager - Storage Navigator computer, open a web browser and enter the following URL to open the Tool Panel dialog box for the standby SVP. 
    http://IP-address-or-host-name-of-standby-SVP/cgi-bin/utility/toolpanel.cgi
  12. In the Tool Panel dialog box for the standby SVP, click Forcibly Fail Over SVP. The login dialog box for Forcibly Fail Over SVP opens.
  13. In the login dialog box for Forcibly Fail Over SVP, enter the administrator user ID in the User ID field and the password in the Password field, and then click Login. The Forcibly Fail Over SVP dialog box opens.
  14. Click OK. A confirmation dialog box opens.
  15. Click OK. The Forcibly Fail Over SVP dialog box opens again.
  16. Click OK. The operation to forcibly fail over the SVP starts. Wait up to five minutes for the forcibly fail over the SVP operation to complete processing. The forcibly fail over the SVP operation takes over the IP address or the host name of the master SVP to the standby SVP. After the forcibly fail over the SVP operation is complete, the Tool Panel dialog box does not appear again.
  17. Reload the web browser and check that the Tool Panel dialog box does not appear. If the Tool Panel dialog box cannot be displayed, the message “This page cannot be displayed” or “dns_server_failure” appears.
  18. Verify that forcibly fail over the SVP operation is completed correctly. On the Device Manager - Storage Navigator computer, open a web browser and enter the following URL to open the Tool Panel dialog box for the master SVP. 
    http://IP-address-or-host-name-of-master-SVP/cgi-bin/utility/toolpanel.cgi
    • When the Tool Panel dialog box is displayed, the forcibly fail over the SVP operation is complete correctly. Proceed to step 19.
    • When the Tool Panel dialog box is not displayed, fthe forcibly fail over the SVP operation could not be performed. Close the web browser, and then contact customer support.
  19. Close the web browser. Wait up to 10 minutes before you can log in.
  20. Verify that you can log in to Device Manager - Storage Navigator. If you cannot log in, contact customer support.