Before you contact your service representative, save the detail dump files collected using the Dump tool, and the Java log and trace file on your Device Manager - Storage Navigator computer, and then restart the web browser.
Examples of the Windows trace and log file locations are shown below.
- C:\Users\logon user ID\AppData\LocalLow\Sun\Java\Deployment\log\*.trace
- C:\Users\logon userID\AppData\LocalLow\Sun\Java\Deployment\log\*.log
Examples of the UNIX trace and log file locations follow:
- user home directory\.java\deployment\log\*.trace
- user home directory\.java\deployment\log\*.log