Troubleshooting the SMI-S function

System Administrator Guide for VSP 5000 Series
Version
90-08-8x
Audience
anonymous
Part Number
MK-98RD9009-13

If you cannot access the SMI-S function, check the network environment and access destination. If access cannot be made even though there is no problem with the network environment and access destination, contact customer support.

The SMI-S certificate might have expired when you receive a storage system. If so, you must upload a new signed certificate to the SMI-S provider. Follow the procedure in Uploading a signed certificate to the SMI-S provider.

The following tables list SMI-S error conditions and provide recommended action to resolve the error condition.

SMI-S artificial indication errors

Error condition Probable cause / Recommended action
The user ID or the password is not valid. (00190 77302) User ID or password is invalid. Enter the correct user ID or password, and then retry the operation.
An error occurred during the listener information acquisition. (00190 77303)
  • An error occurred during the listener information acquisition. Check the number of tiers of the certificate chain to be used. The maximum number supported is 20 tiers. Make sure to use a certificate in a certificate chain with no more than 20 tiers.

    If this problem occurs again, collect Device Manager - Storage Navigator normal dump file using the dump tool.

No listeners are subscribed to the provider. (00190 77304) The listeners are not subscribed to the SMI-S provider. Have the listeners subscribe to the provider, and retry.
The artificial indication cannot be sent to some listeners. (00190 77305) The artificial indication cannot be sent to some listeners. Use the dump tool to collect and save Device Manager - Storage Navigator normal dump files. Then contact customer support.
A time-out error occurred. (00190 77306) Send the artificial indication again. If this problem persists, use the dump tool to collect Device Manager - Storage Navigator normal dump files to some recording media and then contact customer support.
An internal error occurred. (00190 77307) Use the dump tool to collect Device Manager - Storage Navigator normal dump files to some recording media and then contact customer support.

SMI-S provider errors

Error condition Probable cause / Recommended action
The following response was received from the SMIS provider:
Return Value : 4(Failed)
ErrorMessage : Could not find FCPort with CtrlID:
<Port Number> on device <Serial Number>
Ask maintenance personnel to restart the SVP.
The HostGroup information referenced by using Device Manager - Storage Navigator cannot be referenced from the SMI-S provider. Ask maintenance personnel to restart the SVP.