Troubleshooting UCP Advisor installation issues

Unified Compute Platform (UCP) Advisor Software Installation Guide
Version
4.5.x
Audience
anonymous
Part Number
MK-92UCP120-13

Use the following guidelines and suggested steps to help resolve UCP Advisor installation issues.

Condition:
UCP Advisor installation did not complete.
What it Means:
UCP Advisor cannot be installed.
Corrective Action:
  • If the installation failed on a VMware configuration with a VMware snapshot of the UCP Advisor VM, revert the snapshot, and then retry installing UCP Advisor.
  • If the installation failed on a VMware configuration or a bare metal configuration with an LSD snapshot, revert the LSD snapshot. Do the following:
  1. Log on to the Master Node VM.
  2. Provide executable permissions to run the script: Enter:
    sudo chmod 777 /var/ucpadvisor/installations/lvm_snapshot_operation.sh
  3. Revert the LSD snapshot. Enter:
    sudo /var/ucpadvisor/installations/lvm_snapshot_operation.sh --revert-snapshot.sh
  4. Reboot the Master Node VM.
  5. Log on to the Master Node VM, and then enter the following command to verify if the snapshot was successfully reverted:
    sudo /var/ucpadvisor/installations/lvm_snapshot_operation.sh --check-revert-status

    Wait for the snapshot restore task to complete. If the snapshot was successfully reverted, the following message is displayed:

    \[snapshot_name\] was reverted successfully..

  6. Retry installing UCP Advisor.
    Note: If the issue is still not resolved, rectify any hardware or software issues that might be causing the failure, and then retry installing UCP Advisor.