Troubleshooting with Command Control Interface

To identify the cause of errors that occur when you run CCI commands, refer to the log displayed in the CCI window or the CCI operation log file.

1. Find the error code in the log displayed in the CCI window or the CCI operation log file. The CCI log file’s default location is /HORCM/log*/curlog/horcmlog_HOST/horcm.log, where the asterisk (*) is the instance number and HOST is the host name.
   The following figure shows an example of a log displayed in the CCI window.
   
   

   An error code string in the CCI operation log file looks like the following example:

   11:06:03-37897-10413- SSB = 0xB901,4A96

2. Locate the SSB1 and SSB2 codes. In the examples above, the error codes appear to the right of "SSB =".
   • The last four digits to the left of the comma (,) are the SSB1 code (B9E1).
   • The last four digits to the right of the comma (,) are the SSB2 code (B901).
3. Locate the description of the SSB1/SSB2 error code combination in the table in Command Control Interface SSB2 codes. For error codes not described in this table, call customer support.