Remote path status problems

TrueCopy® User Guide

Version
9.8.5
Audience
anonymous
Part Number
MK-98RD9022-16

Problems that you might encounter with remote path status are displayed by Device Manager - Storage Navigator. By understanding the displayed status, you can take the appropriate corrective action.

The following table provides a list of remote path status problems.

Path status

Description

Corrective action

Normal

This remote path has been successfully established and can be used for TrueCopy copy activities.

None required.

Initialization Failed

The link initialization procedure to the remote storage system failed because the physical path connection was missing between the local and remote storage system or between the local storage system and the switch.

  • Make sure that the local and remote storage systems or the local storage system and the switch are physically and correctly connected.
  • Make sure that you entered the correct remote storage system S/N, model name, and local and remote storage system port numbers.
  • Make sure that topologies (Fabric, FC-AL, Point-to-point) for the local and remote storage system ports are configured correctly.

Communication Time Out

Communication between the local and remote storage systems timed out.

  • Make sure the remote storage system is powered on and that NVS and cache are fully functional.
  • Make sure that network relay devices are properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Port Rejected

The local or remote storage system rejected the logical path link control function because all logical path resources in the local or remote storage system are used for other connections.

  • Delete all remote paths not in use in the Remove Remote Paths wizard of HDvM - SN, or by the raidcom delete rcu_path command of CCI.
  • (VSP 5000 series) Make sure that all local and remote storage system ports are properly configured as Bidirectional ports. If necessary, change to the correct port attribute.
  • Remove all remote storage systems currently not in use in the Remove Remote Connection window of HDvM - SN, or by the raidcom delete rcu command of CCI.

Serial Number Mismatch

The primary storage system's S/N does not match the specified S/N.

  • Make sure that you entered the correct remote storage system S/N and model name, and local and remote storage system port numbers.
  • Make sure that topologies (Fabric, FC-AL, Point-to-point) for the local and remote storage system ports are configured correctly.
  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Invalid Port

The specified local storage system port is in the following status:

  • Not mounted.

  • (VSP 5000 series) The port attribute is not Bidirectional.
  • A remote path is already added.
  • (VSP 5000 series) Make sure the correct port on the local storage system is installed or set to the initiator attribute.
  • Make sure that no two paths between local and remote storage system ports have the same settings.
  • Make sure that you entered the correct remote storage system S/N and model name, and local and remote storage system port numbers.
  • Make sure that topologies (Fabric, FC-AL, Point-to-point) for the local and remote storage system ports are configured correctly.
  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Pair-Port Number Mismatch

The specified port in the remote storage system is physically disconnected from the local storage system.

  • Make sure that you specified the correct remote storage system port number. Correct the port number if necessary.
  • Make sure that the cables between the local and remote storage system ports and between the remote storage system and the switch are connected correctly.
  • Make sure that the topology settings (Fabric, FC-AL, point-to-point) of the local and remote storage system ports are correct.

Pair-Port Type Mismatch (VSP 5000 series)

The specified remote storage system port is not configured as a Bidirectional port.

Make sure that the remote storage system port is configured as a Bidirectional port.

Communication Failed

The local storage system connected to the remote storage system successfully, but logical communication timeout occurred.

  • Make sure that the remote storage system port and the relay equipment are configured correctly.
  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

In Progress

Remote paths are being created or deleted.

(VSP 5000 series) The port attribute is being changed.

Wait until processing is completed.

Path Blockade

Blockaded due to continual path or link failure.

See the corrective actions for the other path blockade issues.

The local storage system port does not work.

Repair the port on the local storage system, and then restore the path if this problem occurs again after the repair.*

The remote storage system port does not work.

Repair the port on the remote storage system, and then restore the path if this problem occurs again after the repair.*

The path relay equipment does not work.

Repair the path relay equipment, and then restore the remote path if this problem occurs again after the repair.*

The connection cable is physically broken.

Replace the broken cable, and then restore the remote path if this problem occurs again after the replacement.*

Program Error

A program error is detected.

Restore the remote path.*

* To restore a remote path, it might be necessary to delete and then add the path again.

To delete the remote system or path, see Deleting remote connections or Deleting remote paths. To re-register, see Adding remote connections. If you cannot restore the path after performing these operations, contact customer support.