SSB codes for TrueCopy

You can use the Command Control Interface (CCI) operation logs to troubleshoot TrueCopy (TC) operations. The following procedure describes CCI error codes and how to locate and interpret them.

1. Open one of the following:
   • The CCI window
   • The CCI operation log file
2. In the log that is displayed, locate the log entry or error code you are investigating. You can use the SSB1/SSB2 error code combination to determine the cause of the error. The error codes are shown to the right of the equal symbol (=) in the log. The SSB1 code is the last four alphanumeric characters to the left of the comma (,). The SSB2 code is the last four alphanumeric characters to the right of the comma (,).
   • CCI window sample log entry:

     It was rejected due to SKEY=0x05, ASC=0x20,SSB=0xB9E1,0xB901 on Serial#(64015)

     SSB1 code: B9E1

     SSB2 code: B901

   • CCI operation log file sample error code:

     11:06:03-37897-10413- SSB = 0xb9a0,2089

     SSB1 code: B9A0

     SSB2 code: 2089

3. Locate the description of the SSB2 error code in the following tables.

   For details about errors that are not listed in these tables, contact customer support.

For details about the CCI error codes, see the Command Control Interface User and Reference Guide.