-
Log in to the management server as the root user.
If you log in as an ordinary user, use the sudo command to complete the following procedure as the root user.
- To collect the failure information of Common Services, run the csgetras command.
-
As necessary, collect the failure information of each product registered in Common Services
and the Server Express installer.
For details on how to collect failure information, see the documentation for each product.
For failure information for the Server Express installer, manually save the following log files.
Log file
Location
Description
ExpressInstaller_version.hv_yyyymmdd-hhmmss.log
/tmp The log file of the Server Express installer.
ExpressInstaller_version.product-name_yyyymmdd-hhmmss.log
/tmp
The log files for the standard output displayed during the installation of products selected in the Server Express installer.
For product-name, one of the following strings is output:
- commonservices: Common Services
- administrator: Administrator
- ConfManager: API Configuration Manager
- protector: Protector
- automator: Automator
- analyzer: Analyzer
- detailview: Analyzer detail view
- viewpoint: Analyzer viewpoint
- CCI: Command Control Interface
ExpressInstaller_version.command-name_yyyymmdd-hhmmss.log
/tmp The log file output when a command is run by the Server Express installer.
For command-name, the following string is output:- cschgscale: Output when a product is newly installed and resources have been configured.
COMSERV_Report.txt
/var/log/hitachi/CommonService/inst
Installation report file that is output if Common Services is installed.
-
To collect the following failure information for work performed on a server where Common
Services is not installed, log in to the server:
- Client Express installer
- SSL Setup tool (Use the cssslsetup command in utility.tar.)
- csreregisterapp command (Use the command in utility.tar.)
Manually save the following log files.Log file
Location
Description
ClientExpressInstaller_version.hv_yyyymmdd-hhmmss.log
/tmp The log file of the Client Express installer.
ClientExpressInstaller_version.product-name_yyyymmdd-hhmmss.log /tmp The log files for the standard output displayed during the installation of products selected in the Client Express installer.
For product-name, one of the following strings is output:
- probe: Analyzer probe server
- ConfManager: API Configuration Manager
- protector: Protector Client
- CCI: Command Control Interface
cssslsetup_YYYY-MM-DD-hh-mm-ss.log
/tmp The log file when the SSL Setup tool (cssslsetup command) was run. csreregisterapp_YYYY-MM-DD-hh-mm-ss.log
/tmp The log file when the csreregisterapp command was run.
If a failure occurs while using Hitachi Ops Center, collect the failure information required to analyze the
cause.