You can combine the Ops Center Automator ServiceNow ticketing templates to create different types of services for processing ServiceNow workflows that include running an Ops Center Automator automation service.
You can watch a video about using Ops Center Automator with ServiceNow. The interface might be slightly different, but the steps are the same.
Note: For information about the ServiceNow Workflow Integration package that has an XML file containing the update set required to integrate an Ops Center Automator service into a ServiceNow workflow, see ServiceNow workflow integration.
The following Ops Center Automator ServiceNow ticketing service templates are provided with the software and are preconfigured:
- Call ServiceNow Table API
- Makes a call to the ServiceNow Table API.
- Create ServiceNow Incident Ticket
- Creates a new ServiceNow incident ticket.
- Update ServiceNow Incident Ticket
- Updates a ServiceNow incident ticket.
- Retrieve ServiceNow Incident Tickets
- Retrieves a single ServiceNow incident ticket or a group of incident tickets.
Default ports
| Port number | Use |
|---|---|
| 443 | Secure communication from Ops Center Automator to ServiceNow. |