A service catalog item is a request form for running a workflow. You must create a service catalog item for running a workflow that includes a process for running the Ops Center Automator service.
See Create or edit a catalog item in the ServiceNow product documentation for more information.
If you use a Common Services user to access the Ops Center Automator server, you must create a user name variable and a password variable for the service catalog item.
Specify the following values for the [Name] field in the [Variable] window:
- Common Services user name: commonServicesUserName
- Common Services password: commonServicesPassword
We recommend that you specify “Masked” for the [Type] field in the password variable. If you specify "Masked" for the [Type] field, you must uncheck the [Use encryption] check box in the definition of commonServicesPassword.