Configuring a Web Service Connection for ServiceNow

Ops Center Automator User Guide

Version
11.0.x
Audience
anonymous
Part Number
MK-99AUT001-22
When using ServiceNow ticketing services, you must register a Web Service Connection for ServiceNow.

You can add or edit a Web Service Connection for ServiceNow by using the following procedure:

  1. From the Administration tab, click Connection Settings > Web Service Connections.
  2. Click Add or Edit and enter the following information:
    • Category: ServiceNow
    • Name: Enter a name for the ServiceNow connection.
    • IP Address/Host Name: The ServiceNow instance name
    • Protocol: https (Cannot be changed)
      Note: When you use https with Web Service connections, you must first import certificates for the Web Service Connection and import certificates into the Java truststore. For detailed information, see the Hitachi Ops Center Automator Installation and Configuration Guide.
    • Port: 443
    • User ID: An account with operation privileges on ServiceNow
    • Password: The password of the account with operation privileges on ServiceNow
  3. To use a proxy server, select the Use Proxy Server check box and enter the following information:
    • IP Address/Host Name
    • Port
    • Authentication
    • Authentication Type
    • User ID
    • Password
  4. Enter assigned infrastructure groups.
  5. (Optional) You can test the connection with the values you specified by clicking Test. After starting the test, a notification balloon appears above the Test button indicating whether the connections completed successfully. To stop the testing process, click Stop Test.
  6. Click OK.