Locked user accounts can be unlocked by using the hcmds64unlockaccount.
- Log in as a user with Administrator permissions (for Windows) or as a root user (for Linux).
- Confirm that the locked user account has Admin
permissions
If the user account does not have Admin permissions, another user whose account has User Management Admin permissions must unlock the account.
- Check the user ID and password of the locked user account.
Use the hcmds64unlockaccount command to unlock the account.
- In Windows:
- Common-Component-installation-folder\bin\hcmds64unlockaccount [/useruser-ID /pass password]
- In Linux:
- Common-Component-installation-directory/bin/hcmds64unlockaccount [-user user-ID -pass password]
If the command is executed without specifying the user option or the pass option, you will be prompted to enter a user ID and password.
CAUTION:
If any symbols are used in the user ID or password, you must escape these symbols on the command line.
- In Windows:
If the user ID or password ends with a backslash (\), use another backslash (\) to escape that backslash (\).
Also, if the user ID or password includes an ampersand (&), vertical bar (|), or caret (^), enclose each character with a double quotation mark ("), or use a caret (^) to escape the symbols.
- In Linux:
Use a backslash (\) to escape each character.