Ops Center Automator ServiceNow ticketing service template components enable you to combine different ticketing functionality to create different types of services for processing ServiceNow workflows that include running an Ops Center Automator automation service.
The following Ops Center Automator ServiceNow ticketing service templates are part of the software and are preconfigured:
- Call ServiceNow Table API
This service template makes a call to the ServiceNow Table API.
- Create ServiceNow Incident Ticket
This service template creates a new ServiceNow incident ticket.
- Update ServiceNow Incident Ticket
This service template updates a ServiceNow incident ticket.
- Retrieve ServiceNow Incident Tickets
This service template retrieves a single ServiceNow incident ticket or a group of incident tickets.
Note: For information about the ServiceNow Workflow Integration package that has an XML file containing the update set required to integrate an Ops Center Automator service into a ServiceNow workflow, see ServiceNow workflow integration.