This service enables you to retrieve an incident ticket or a group of incident tickets.
The following service template details apply to the Retrieve ServiceNow Incident Tickets service template.
This service template does not have an associated service.
Software and setup prerequisites
For software and setup prerequisites, see Service template prerequisites.
Edit Service settings
The following table lists the Edit Service settings for the Retrieve ServiceNow Incident Tickets service template.
| Navigation pane | Settings pane | Description |
|---|---|---|
| ServiceNow | ServiceNow Connection Name | Specify the ServiceNow connection name registered in the Web Service Connection.
This setting is required. |
| sys_id | Specify the system ID (sys_id) of the ticket to retrieve information for a single ticket. | |
| Query Parameters | sysparm_display_value |
Whether to return the actual values of the field or return the display values.
|
| sysparm_exclude_reference_link |
Whether to add detailed information for the reference field.
|
|
| sysparm_fields |
Specify the field names you want to return in the response in comma-separated values. The specified value will be encoded before sending a Table API request. |
|
| sysparm_view |
A parameter that renders the response according to the specified UI view. The specified value will be encoded before sending a Table API request. This is overridden by sysparm_fields. |
|
| sysparm_query |
Specify the query string that filters the response data. The specified value will be encoded before sending a Table API request. (Only for multiple information acquisition) |
|
| sysparm_suppress_pagination_header |
Whether to suppress the pagination header. (Only when acquiring multiple pieces of information.)
|
|
| sysparm_limit |
Specify the maximum number of results returned per page. (default: 10,000) (Only when acquiring multiple pieces of information.) |
|
| sysparm_query_category |
Specify the name of the query category (read replica category) to use for queries. The specified value will be encoded before sending a Table API request. (Only when acquiring multiple pieces of information.) |
|
| sysparm_query_no_domain | Whether to restrict the record search to only the
domains for which the logged in user is configured.
If this setting is omitted, the default is false. |
|
| sysparm_no_count | Whether to include the number of search results in
the results.
|
Submit Service settings
The following table lists the submit Service settings for the Retrieve ServiceNow Incident Tickets service template.
| Navigation pane | Settings pane | Description |
|---|---|---|
| ServiceNow | ServiceNow Connection Name | Specify the ServiceNow connection
name registered in the Web Service Connection. This setting is required. |
| sys_id | Specify the system ID (sys_id) of the ticket to retrieve information for a single ticket. | |
| Query Parameters | sysparm_display_value |
Whether to return the actual values of the field or return the display values.
|
| sysparm_exclude_reference_link |
Whether to add detailed information for the reference field.
|
|
| sysparm_fields |
Specify the field names you want to return in the response in comma-separated values. The specified value will be encoded before sending a Table API request. |
|
| sysparm_view |
A parameter that renders the response according to the specified UI view. The specified value will be encoded before sending a Table API request. This is overridden by sysparm_fields. |
|
| sysparm_query |
Specify the query string that filters the response data. The specified value will be encoded before sending a Table API request. (Only for multiple information acquisition) |
|
| sysparm_suppress_pagination_header |
Whether to suppress the pagination header. (Only when acquiring multiple pieces of information.)
|
|
| sysparm_limit |
Specify the maximum number of results returned per page. (default: 10,000) (Only when acquiring multiple pieces of information.) |
|
| sysparm_query_category |
Specify the name of the query category (read replica category) to use for queries. The specified value will be encoded before sending a Table API request. (Only when acquiring multiple pieces of information.) |
|
| sysparm_query_no_domain | Whether to restrict the record search to only the
domains for which the logged in user is configured.
If this setting is omitted, the default is false. |
|
| sysparm_no_count | Whether to include the number of search results in
the results.
|