You can combine the Ops Center Automator ServiceNow ticketing templates to create different types of services for processing ServiceNow workflows that include running an Ops Center Automator automation service.
Note: For information about the ServiceNow Workflow Integration package that has an XML file containing the update set required to integrate an Ops Center Automator service into a ServiceNow workflow, see ServiceNow workflow integration.
The following Ops Center Automator ServiceNow ticketing service templates are provided with the software and are preconfigured:
- Call ServiceNow Table API
- Makes a call to the ServiceNow Table API.
- Create ServiceNow Incident Ticket
- Creates a new ServiceNow incident ticket.
- Update ServiceNow Incident Ticket
- Updates a ServiceNow incident ticket.
- Retrieve ServiceNow Incident Tickets
- Retrieves a single ServiceNow incident ticket or a group of incident tickets.
Default ports
| Port number | Use |
|---|---|
| 443 | Secure communication from Ops Center Automator to ServiceNow. |