Tag groups help sort and categorize the service templates, services, and tasks. The Admin or Develop role is required to create or modify tag groups.
You can organize tags in tag groups by dragging and dropping the tags to the correct group. Each tag can belong to only one tag group. A tag group cannot belong to another tag group. Tags without a tag group are listed as Uncategorized.
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Create a custom tag group by using one of the following methods:
- On the
Tag Search navigation pane:
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Click Organize Tags.
- In the Organize Tags dialog box, go to the tag group section and enter the new tag group.
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- When creating or modifying a service:
- In the Edit Service window, go to the General Information section Settings pane, then click inside the Tags area to open the list of tag groups and tags.
- Scroll to the bottom of the list, then click Create Tag .
- In the Create Tag dialog box, enter a tag name, then click the Tag Group list to open it. At the end of the list, click Create Tag Group and enter a tag group name.
- Click OK to save the tag group and the tag.
- On the
Tag Search navigation pane:
- Click OK to save the tag group.
You can search for tags and tag groups from the
Tag Search navigation pane located on the Services, Tasks, or Service Templates tab.