User responsibilities

In addition to the system administrator and security administrator, Ops Center Automator gives two global user roles for storage administrators: service administrator and service user.

Security administrator

If you log on with Hitachi Ops Center, the security administrator is responsible for user management such as creating, editing, deleting users and user groups.

System administrator

After installing Ops Center Automator, the system administrator completes the initial setup tasks of creating pools, discovering storage systems, registering hosts, creating users and defining user permissions. When the initial setup is complete, the service administrator and service user take over management of the system.

Service administrator

The service administrator is an administrator who has advanced knowledge of data center functions and is responsible for managing end-to-end IT infrastructure including prioritizing and routing service requests to service users, attending to all critical service requests, and meeting Service Level Objectives (SLO). In Ops Center Automator, this type of storage administrator is responsible for creating and managing all automation services and delegating the responsibility of running services to service users as needed.

Service user

The service user is an administrator who is responsible for the management of automation requests, which consists of submitting and verifying the completion of automation services and monitoring all pending and scheduled tasks.

User Actions

The actions that users can complete after the initial setup depend on the Ops Center Automator user role as follows.