When running the ServiceNow workflow, enter the required items in the service catalog item request form and send the request.
The workflow might fail with the KNAE07646-E or KNAE07648-E error message. If the error occurs, check the load status of the MID Server, Ops Center Automator server, and Common Services server, and network load status, and then rerun the workflow. If the error recurs after rerunning, you can reduce the frequency of timeouts by adding the following property to the ServiceNow instance.
- Name: glide.http.outbound.max_timeout.enabled
- Type: true|false
- Value: false
See Request creation in the ServiceNow product documentation for more information.