Before you can integrate Ops Center Automator with ServiceNow, you must install the ServiceNow MID server that facilitates integration with external applications. In the ServiceNow integration of Ops Center Automator, the REST API commands are passed through the MID server.
You can install the MID server on the same server as Ops Center Automator or on a different server.
See Installing the MID Server in the ServiceNow product documentation for instructions.
Post installation tasks
After installing the MID server, set up secure communications between the MID server and Ops Center Automator, and between the MID server and Common Services.
Before setting up secure communications, do the following:
- Set up SSL on the Ops Center Automator server. For more information, see the Hitachi Ops Center Automator Installation and Configuration Guide.
- Create an Ops Center Automator SSL certificate by specifying an appropriate hostname to CN (Common Name) or SAN (Subject Alternative Name).
Complete the following steps:
- Import the Ops Center Automator SSL certificate into the MID server keystore. If you use a Common Services user to access the Ops Center Automator server, also import the Common Services SSL certificate into the MID server keystore. For more information, see Add SSL certificates for the MID Server in the ServiceNow product documentation.
- Restart the MID server.