In ServiceNow, you can export and import database information for a specific version of an application or set of configuration changes by using an XML file. A specific version or set of configuration changes is called an update set. When integrating Ops Center Automator with ServiceNow, the required configuration information is consolidated into an update sets that you must import.
The location of the update sets is shown below.
For Windows:
Ops-Center-Automator-installation-folder\public\ServiceNow
For Linux:
Ops-Center-Automator-installation-directory/public/ServiceNow
Update Sets must be imported in the following order:
- Automation_Adapter_for_ServiceNow_01.61.00.xml
- Automation_Adapter_for_ServiceNow_batch_02.82.00.xml
For information on how to import information by loading an update set, see the following in the ServiceNow product documentation.
- Save an update set as a local XML file and load customizations from a single XML file
- Preview a remote update set
- Commit an update set
Note: Verify that there are no existing Script Includes with the name "AutomationClientLibrary" so that no conflicts occur. If the name already exists, change the Script Include name and then edit the subworkflow (Invoke Automation Service) so that the class or function name match the new Script Include name.