Creating a REST Message for Ops Center Automator

Ops Center Automator User Guide
Version
10.8.x
File Size
3.6 MB
Audience
anonymous
Part Number
MK-99AUT001-14

To send a REST API request to a web service endpoint from ServiceNow, you must create a REST Message record.

  1. From Filter Navigator, open System Web Services > Outbound > REST Message, then click New.
  2. Set the following REST Message fields:
    • Name: Enter a descriptive name for the REST message.
    • Description: Enter a description of the REST message.
    • Endpoint: Enter the endpoint to which this REST message is sent. The endpoint value might include variables using the format ${variable}. To create a REST Message for Ops Center Automator integration, enter the following:

      http(s)://automation-software-server-address:port_number/Automation/${path}

    Note: The specified IP address or host name must match the CN or SAN attribute of the certificate.
  3. Set the following on the Authentication tab:
    • Authentication type: Select Basic.
    • Basic auth profile: Click the magnifier and select an existing Basic Auth Configuration profile or create a new one.
  4. Click Submit.
  5. Open the new REST Message and set the HTTP Methods:
    1. Click New in the HTTP Methods area.
    2. Set the following items:

      - Name: Enter the same name as the HTTP method.

      - HTTP method: GET, POST, PUT, or DELETE (GET and POST are required)

      - Endpoint: http(s)://automation-software-server-address:port_number/Automation/${path}

    3. Click the HTTP Request tab and in the Use MID Server field, select the MID Server to which the request is sent.
    4. (Optional) To test the HTTP method you created, click Test under Related Links. Repeat steps a. through d. for each HTTP method to be used.