Configuring a Web Service Connection for ServiceNow

Ops Center Automator User Guide
Version
10.8.x
File Size
3.6 MB
Audience
anonymous
Part Number
MK-99AUT001-14
When using ServiceNow ticketing services, you must register a Web Service Connection for ServiceNow.

You can add or edit a Web Service Connection for ServiceNow by using the following procedure:

  1. From the Administration tab, click Connection Settings > Web Service Connections.
  2. Click Add or Edit and enter the following information:
    • Category: ServiceNow
    • Name: Enter a name for the ServiceNow connection.
    • IP Address/Host Name: The ServiceNow instance name
    • Protocol: https (Cannot be changed)
      Note: When you use https with Web Service connections, you must first import certificates for the Web Service Connection and import certificates into the Java truststore. For detailed information, see the Hitachi Ops Center Automator Installation and Configuration Guide.
    • Port: 443
    • User ID: An account with operation privileges on ServiceNow
    • Password: The password of the account with operation privileges on ServiceNow
  3. Enter Proxy Settings: Set as required.
    • IP Address/Host Name
    • Port
    • Authentication
    • Authentication Type
    • User ID
    • Password
      Note: You can change the password in the menu.
  4. Enter assigned infrastructure groups.
  5. Click OK.