Using email alerts

Server and Cluster Administration Guide for Hitachi NAS Platform

Part Number
The server can be configured to send emails to specified recipients to alert them on system events. Setting up email alerts requires configuring:
  • SMTP Servers. The servers on the network to which the reporting server should email alerts.
  • Email Profiles. Email profiles allow distribution groups to be created, so that email recipients are properly notified based on alert threshold criteria.

    The server allows classification of email recipients into specific profiles, so that they can receive customized alerts with the depth of focus they require.

    For instance, profiles can define different tiers of user responsibility for the server, such that recipients in one profile will only receive alerts on Severe events, while recipients in a second profile receive alerts on Warning and Severe events, and recipients in a third profile get summary emails on all events. In a large user group, dividing these users into separate profiles saves time and simplifies event notification.

  1. Navigate to Home > Status & Monitoring > Email Alerts Setup to display the Email Alerts Setup page.

    Field/Item Description
    SMTP Server IP/Name Type the host name or IP address of the primary mail server. This should be the organization's usual mail server, not the SMU 's private (eth1) IP address. The server specified as the SMTP Server will be used for email alert notification.

    It is only possible to configure one SMTP server. The NAS server honors any existing secondary SMTP servers until the primary SMTP server is changed. The NAS server then removes the secondary SMTP server.

    Send Email "From" Indicates who sent the email, and appears in the "from" header when the email is viewed by the recipient. Specify a descriptive name that will indicate the server, cluster, or SMU from which the email is sent.

    If no name is configured, then the NAS server applies a default name (admin@server name).

    apply Saves the SMTP and Send Email "From" settings.
    Profile Name A descriptive name for the profile.
    Note: The SupportProfile cannot be disabled or deleted and it is not possible to add a new profile with this name. On a NAS module, use this profile to ensure that emails are sent to the same recipients by both file and block.
    Enabled Indicates whether the profile is enabled.
    Applies to SMU Indicates whether the selected email profile applies to the SMU.
    Note: This applies only to an embedded SMU.
    Immediate Alerts This indicates when immediate email alerts will be sent to the recipients in the profile. You should send immediate email alerts for any severe event. You can choose to send immediate alerts on Severe (S), Warning (W), or Informational (I) events. Severe alerts include any Critical events.
    Summary Alerts This indicates when summary email alerts will be sent to the recipients in the profile. Summary alerts are sent once or twice per day, as defined in the profile details. You can choose to send summary alerts on Severe (S), Warning (W), or Informational (I) events. Severe alerts include any Critical events.
    Recipients The email addresses to which alert emails are sent, as defined in the profile definition.
    details Displays the details of the email profile by opening the SMTP Email Profile page.
    Check All Selects all email profiles in the list.
    Clear All Deselects all email profiles in the list.
    add Opens the Add Email Profile page so you can add a new email profile.
    delete Deletes the selected email profile.
    Configure Email Forwarding (HNAS server only) Opens the SMTP Configuration page so you can edit email server information or add an email server.
  2. Specify the SMTP server information in the provided fields.
  3. In the Send Email From field, specify a name/identifier as the sender.
    When setting up a new server/cluster, it is important to specify a sender/identifier for the From field of the email.
  4. Optionally, manage existing email profiles as follows:
    • Click details to display the SMTP Email Profile page, in which you can enable, disable, or edit the email profile. It is not possible to disable the SupportProfile.
    • Click add to display the Add Email Profile page, in which you can create a new email profile.
    • Select the check box for the email profile you want to delete, and click delete to remove the selected email profile. It is not possible to delete the SupportProfile.
    • Click configure email forwarding to display the SMTP Configuration page, which allows you to specify the host name of the email server to which the SMU can send and relay event notification emails.
      Note: This link appears only on clusters with an external SMU.