Collecting system backups and diagnostics

NAS Platform and Unified Storage Series 4000 Hardware Reference

Version
14.8.x
Audience
anonymous
Part Number
MK-92HNAS030-28

After replacing the battery, collect system backups and diagnostics.

  1. Connect to the back-end NAS Private Management Switch.
  2. Open a browser session to the SMU. (External: 192.0.2.1; Embedded: 192.0.2.2).
  3. Login as the admin user.
  4. Back up the Server registry (Embedded SMU - this includes the SMU configuration).
    1. Navigate to Home > Server Settings > Configuration Backup and Restore.
    2. Click Backup.
    3. Save the registry file to a location on your computer.
    4. Verify that the archive file can be opened and the contents can be extracted.
  5. Backup the SMU Configuration - External SMU ONLY.
    1. In the GUI, navigate to SMU Administration > SMU Backup and Restore
    2. Click Backup SMU: Backup.
    3. Save the configuration file to a location on your computer.
    4. Verify that the archive file can be opened and the contents can be extracted.
  6. Collect Diagnostics from the cluster.
    1. Navigate to Home > Status and Monitoring > Download Diagnostics
    2. Check only the check boxes and radio button shown below .


    3. Click download.
    4. Save to a location on your computer.
    5. Verify that the archive file can be opened and the contents can be extracted.
    6. If the archive file contains the words "MISSING_FILES", repeat step 6. If this does not resolve the issue, then check that both nodes are fully operational and resolve any issues identified before repeating the procedure.