Collecting a final diagnostic

NAS Platform and Unified Storage Series 4000 Hardware Reference

Part Number

Collect a final diagnostic as the last step in battery replacement.

  1. Open a browser session to the SMU. (External:; Internal:
  2. Login as the admin user.
  3. Collect Diagnostics from the cluster.
    1. Navigate to Home > Status and Monitoring > Download Diagnostics
    2. Check only the checkboxes and radio button shown below.

    3. Click download.
    4. Save to a location on your computer.
    5. Verify that the archive file can be opened and the contents can be extracted.
    6. If the archive file contains the words "MISSING_FILES", repeat step 3. If this does not resolve the issue, then check that both nodes are fully operational and resolve any issues identified before repeating the procedure.
    7. Upload both the diagnostic taken in the beginning of the procedure and this diagnostic to TUF using the SR for the battery replacement.