Real-time data import status is red on the Analyzer detail view UI

Ops Center Analyzer Detail View User Guide
Version
11.0.x
Audience
anonymous
Part Number
MK-99ANA007-06
ft:lastEdition
2026-03-16

If the Analyzer detail view server does not receive real-time data within a default threshold of 6 minutes, the status is shown as red in the Analyzer detail view Status window. This can be caused by such issues as network latency. One solution is to increase the threshold.
  1. Log on to the Analyzer detail view server through an SSH client (like putty) as a root user.
  2. Stop the crond service and verify the status with these commands: 
    service crond stop
service crond status
  3. Stop all the services and verify the megha service status with these commands: 
    /usr/local/megha/bin/stop-all-services.sh
/usr/local/megha/bin/megha-jetty.sh status
  4. Create a backup of the custom.properties file using the following command: 
    cp /usr/local/megha/conf/custom.properties /usr/local/megha/conf/backup_custom_backup.properties
  5. Edit the custom.properties file. 
    vi /usr/local/megha/conf/custom.properties
  6. Add the following property with threshold value in minutes: 
    realtime.probe.importer.perf.threshold=threshold_in_minutes

    For example:

    realtime.probe.importer.perf.threshold=20
  7. Save the file and exit.
  8. Start the megha service and verify the status with these commands: 
    /usr/local/megha/bin/megha-jetty.sh start
/usr/local/megha/bin/megha-jetty.sh status
  9. Start the crond service and verify the status with these commands: 
    service crond start
service crond status