Use the following guidelines and suggested steps to help resolve BMC service issues.
- Condition:
- One of the following errors might be displayed when onboarding a compute device, after it has been onboarded, or when performing any compute-related operation:
- Service not available on BMC. Check server health. HTTP failed with 500 for URL: URL /redfish/v1/Systems/Self returns error. Check Redfish service availability.
- Unable to reach the Redfish server. The system failed to access the following URL: "/redfish/v1/Systems/Self/".
- Redfish service is not available. Please try again later. If error persists, please perform a BMC reset.
- What it Means:
- The server's BMC API is not in the ready state.
- Corrective Action:
- Use one of the following methods to reset the BMC:
- Using the IPMI tool run the following command:
Ipmitool -I lanplus -H <bmc ip address> -U <bmc username> -P <bmc password> bmc reset cold
Wait 15 minutes, and then retry the onboarding operation - Using SSH, log on to the BMC and run the following command:
reset sp
Wait 15 minutes, and then retry the onboarding operation.
- Using the IPMI tool run the following command: