Use the following guidelines and suggested steps to help resolve BMC service issues.
- Condition:
- When onboarding a server, or after it has been onboarded, the following BMC service error occurs:
- Service not available on BMC. Check server health. HTTP failed with 500 for URL: URL /redfish/v1/Systems/Self returns error. Check Redfish service availability.
- What it Means:
- The server's BMC API is not in the ready state.
- Corrective Action:
- Use one of the following methods to reset the BMC:
-
- Using the IPMI tool run the following command:
Ipmitool -I lanplus -H <bmc ip address> -U <bmc username> -P <bmc password> bmc reset cold
- Wait 15 minutes, and then retry the onboarding operation
- Using the IPMI tool run the following command:
-
- Log on to the BMC and run the following command:
reset sp
- Wait 15 minutes, and then retry the onboarding operation.
- Log on to the BMC and run the following command:
-